Rishi Raj

Experienced IT Consultant with knowledge of System Administration,Remote Support, and Cloud Infrastructure Strong problem-solving and troubleshooting abilities. Adept in managing cloud infrastructure on cloud platforms.

Led the transition of client-side support, including the testing of virtual machines from AWS to Citrix resulting in a seamless and efficient transition for end-users ● Provide advanced troubleshooting and technical support for software Services ● Take ownership, monitor,analyze and resolve client issues efficiently, documenting solutions for future reference. ● Maintain strong communication with users to understand their needs and provide timely updates on support requests. ● Work with cross-functional teams, including software architects and project managers, to address and resolve technical challenges. ● Monitor system performance and proactively identify potential issues before they escalate. ● Proficient in infrastructure monitoring, provided custom reports on device upgrades and Microsoft security updates with good track record of troubleshooting issues, checking logs ● Developed and documented several incident management process models to improve service delivery resulting in 20% reduced application deployment approval times, ultimately saving the company valuable time and resources. ● Created and reviewed knowledge articles and SOP to ensure best practices were documented and accessible to the team and customers. ● Develop aggressive cost savings strategies for client ● Developed & Documented several Incident Management process Models

Computer science - Bachelor of Engineering