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    Client Service Analyst - Mumbai, India - 0784 Deutsche Bank Aktiengesellschaft, Filiale Mumbai

    0784 Deutsche Bank Aktiengesellschaft, Filiale Mumbai
    0784 Deutsche Bank Aktiengesellschaft, Filiale Mumbai Mumbai, India

    Found in: Talent IN C2 - 2 days ago

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    Full time
    Description

    Description

    About Deutsche Bank:

    Deutsche Bank is the leading German bank with strong European roots and a global network. We're driving growth through our strong client franchise. Against a backdrop of increasing globalization in the world economy, Deutsche Bank is very well-positioned, with significant regional diversification and substantial revenue streams from all the major regions of the world. We serve our clients' real economic needs in commercial banking, investment banking, private banking and asset management. We are investing heavily in digital technologies, prioritizing long term success over short-term gains, and serving society with ambition and integrity. All this means a career packed with opportunities to grow and the chance to shape the future of our clients.

    About the business division

    Private Bank Germany, with its core brands "Deutsche Bank" and "Postbank", has the largest number of clients of any private-sector financial institution in Germany. While the brands offer contrasting product and service portfolios, they do have one thing in common: their client-centric approach. At Private Bank Germany we service a combined total of some 19 million clients. Over 1,800 branches and advisory centres and nearly 11,000 points of contact for dispensing cash are the face of and the driving force behind our bank in Germany.

    The team is part of the Divisional Control Office. The Private Bank Germany Divisional Control Office (DCO) oversees the non-financial risks, conduct & control topics and regulatory changes. The team works across the Private Bank Germany franchise delivering complex key risk and control agenda, adding value for the Business to reduce complexity and enhance controls. The team works with cross-functional and global teams, collaborating with multiple stakeholders globally across the bank.

    What we'll offer you

    As part of our flexible scheme, here are just some of the benefits that you'll enjoy

  • Best in class leave policy
  • Gender neutral parental leaves
  • 100% reimbursement under child-care assistance benefit (gender neutral)
  • Flexible working arrangements
  • Sponsorship for Industry relevant certifications and education
  • Employee Assistance Program for you and your family members
  • Comprehensive Hospitalization Insurance for you and your dependents
  • Accident and Term life Insurance
  • Complementary Health screening for 35 yrs. and above

    • Your key responsibilities

  • Provide Service and Operations support to the branch customers
  • Ensure that DB standards with respect to Customer Service, Compliance, Operations and Corporate Security are adhered to
  • Ensure total compliance of all regulatory and compliance guidelines (both internal and external)
  • Single point contact for Branch Operations and Service

    • Service

  • Manage all Branch Customer service related activities
  • Ensure that all branch transactions are processed accurately and timely.
  • Responsible for maintaining customer complaints/request records at the branches
  • Responsible for Overall Customer Service at the branch. Measured through
  • Customer complaints pertains to the branch
  • Service Request Pending
  • Other source of information such as customer service survey

    • Operations and Controls

  • Manage all Operations related activities at the Branch
  • Gate keeping for account opening, Demat Account opening , Insurance and Investment forms
  • Suspense Account Monitoring
  • Daily Report Monitoring
  • KYC Regularisation and KYC Renewal monitoring
  • Minimize /control Ops Loss
  • Conduct training for Sales/Frontline staff on KYC and other key operational processes
  • Responsible for ensuring Fee/Charges from customers are levied for transactions processed at the branches and any exceptions are reported
  • Ensure satisfactory audit rating in all internal as well as external audits

    • Business Support

  • Source leads/referrals from walk-in / existing customers and minimize time lag between referral & closure of business
  • Ensure achievement as per Service Score Card on deepening the non-qualified customers through customer contact management
  • Structured service call for all the new to bank customers and qualified / non-qualified customer base

    • Your Skills & Experience:

  • Strong knowledge of non-financial risks and controls
  • Proven experience of working with controls processes
  • Relevant experience in the Retail Banking / Private Banking sector or experience in financial services or consultancy (with Private Banking experience preferred but not essential)
  • Experience working on small to medium scale projects
  • University degree

    • Competencies:

  • Strong quantitative and analytical skills
  • Strong project management skills and a proactive team partner
  • Influencing, negotiation skills and stakeholder management expertise
  • Proficiency with Microsoft Office, e.g. Excel, Word and PowerPoint - automating tasks in Excel to improve efficiency a plus, but not mandatory
  • Excellent command of the German language (written and spoken skills)
  • Programming skills not expected, but a plus

    • Personal Characteristics:

  • Proactive attitude and self-initiative
  • Ability to think laterally
  • Strong Team Player skills as well as working independently
  • Eagerness to learn and adapt to new situations and processes
  • Delivery-focused, able to manage multiple deliverables to deadlines
  • Flexibility with respect to new tasks and the ability to work diligently in stressful situations
  • Ability to learn quickly
  • Driven and able to handle day-to-day routine as well as cope with shifting priorities and changing responsibilities to meet needs and demands

    • How we'll support you

  • Training and development to help you excel in your career
  • Flexible working to assist you balance your personal priorities
  • Coaching and support from experts throughout the bank
  • A culture of continuous learning to aid progression
  • A range of flexible benefits that you can tailor to suit your needs
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