- Identify, build, report and analyze drivers of Operational Key Performance Indicators.
- Continuously undertake deep-dives into key metrics and provide actionable recommendations around customer experience
- Ad-hoc reporting and analysis to support key strategic initiatives
- Identify opportunities to improve operational performance as well as processes
- Provide actionable data-driven recommendations to stakeholders' business questions.
- Graduate/MBA/Masters in information systems, computer science, statistics
- Communication skills with the ability to distill complex subjects to a wider audience with the ability to tailor insights to present clearly to different audiences.
- Good knowledge of SQL and any visualization tool (Qlik, Tableau, PowerBI)
- 2+ years of experience in an analytics role
- Must have - knowledge of Python/R
- Strong analytical skills and logic-driven mindset
- Good experiences (preferably 2+ years) in utilizing Python modules for data transformation, visualization and analysis of large datasets.
- Experience in using predictive modeling or clustering or NLP for generating insights
- SQL scripting skills will be advantageous
- Communication skills with the ability to distill complex subjects to a wider audience with the ability to tailor insights to present clearly to different audiences.
-
Media Insights Analyst/ Senior Analyst
Found in: Talent IN 2A C2 - 4 days ago
Ormax Media Mumbai, IndiaThe role will entail working in the product team at Ormax Media, on films, television & streaming projects, in the areas of media analytics, consumer insights (qualitative & quantitative) and media consulting. Projects assigned to the role will span a variety of genres, such as w ...
-
Customer Services Insights Analyst
Found in: Talent IN C2 - 6 days ago
Etraveli AB Mumbai, IndiaEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold con ...
-
Sr. Business Intelligence Analyst, Data Insights
Found in: Talent IN 2A C2 - 1 day ago
General Mills Mumbai, IndiaPosition TitleSr. D&T Analyst – Business IntelligenceFunction/GroupDigital and TechnologyLocationMumbaiShift Timing12PM-9PMRole Reports toManagerRemote/Hybrid/in-OfficeHybridABOUT GENERAL MILLSWe make food the world loves: 100 brands. In 100 countries. Across six continents. · Wi ...
-
Senior Product Analyst
Found in: Talent IN 2A C2 - 4 days ago
Purplle Mumbai, IndiaSenior Product Analyst · The senior product analyst will be responsible for working closely with the product team to define the product roadmap. The responsibilities will be to generate user insights that will help define the product roadmap and estimating impact of features to ...
-
Senior Business Analyst
Found in: Talent IN 2A C2 - 4 days ago
Media Mumbai, IndiaJob Summary: · We are seeking a highly analytical and data-driven individual to join our dynamic mobile apps business as a Business Analyst. As a Business Analyst, you will be responsible for extracting insights from large and complex datasets to drive data-informed decision-maki ...
-
Business Analyst
Found in: Talent IN 2A C2 - 3 days ago
TheSmallBigIdea Mumbai, IndiaThe Business Analyst plays a critical role in TheSmallBigIdea, by providing insightful analysis and strategic recommendations to optimize business processes and performance. · The ideal candidate will possess strong analytical skills, excellent communication abilities, and a dee ...
-
Data Analyst
Found in: Talent IN 2A C2 - 18 hours ago
Qrata Mumbai, IndiaJD - Data Analyst · About the Company: · Qrata is hiring for a client that is into D2C skincare brand that offers targeted solutions to a variety of skin concerns. They create high-performing, innovative and safe skincare that works wonders on your skin. Their mission is to creat ...
-
Investor Relations Specialist
Found in: Talent IN 2A C2 - 4 days ago
Ajmera Realty & Infra India Ltd. Mumbai, IndiaJob Description for position of Manager / Senior Manager – Investor Relations · Position Summary – · Experienced professional who will be responsible for ensuring the company is appropriately and strategically positioned with investors, analysts and all stakeholders. Candidate w ...
-
Business Analyst
Found in: Talent IN 2A C2 - 4 days ago
NeoITO Mumbai, IndiaRoles and Responsibilities: · Understand business processes and gather requirements from users through meetings & discussions. · Create essential business analysis documents such as Software Requirement Specs, Business Requirement Document, Functional Requirement Document, Use Ca ...
-
Data Analyst
Found in: Talent IN 2A C2 - 18 hours ago
Ven Analytics Pvt. Ltd. Mumbai, IndiaCompany Description · Ven Analytics Pvt. Ltd. is an analytics company based in Mumbai with a focus on helping organizations harness and draw insights from their data using smart dashboards and machine intelligence. Our mission is to promote a data-driven ideology that enables org ...
-
Business Analyst
Found in: Talent IN 2A C2 - 4 days ago
Purplle Mumbai Metropolitan Region, IndiaRoles and Responsibilities - · ● You will be working with the business teams closely to drive identification of requirements · and create a detailed business analysis, outlining problems, opportunities, and solutions. · ● collecting, analyzing, and actioning inputs basis informa ...
-
Financial Planning and Analysis Specialist
Found in: Talent IN 2A C2 - 22 hours ago
Blockchain Staffing Ninja Mumbai, IndiaAbout the client: · Our client is a leading fintech solutions provider, we multiply what's possible. Their human-centered street consensus and financial modeling solutions intricately match what our buy-side and corporate Investor Relations (IR) clients are looking for in their a ...
-
Senior Financial Analyst
Found in: Talent IN 2A C2 - 22 hours ago
Staffing Ninja Mumbai, IndiaJob Title: Sr. Financial Analyst · Employment Type: Full-time · Work Type: Work from Office; Flexible to work in Night Shifts (if required, once/twice in a month) · Work Location: Marol, Andheri (East) Mumbai · Functional Area: Financial Modelling, Research Analyst · Position O ...
-
Data Analyst
Found in: Talent IN 2A C2 - 5 days ago
Our Parking Space Delhi/Mumbai/Hyderabad, India permanentData analyst : · We are looking for a passionate certified Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions. · Responsibilities : · - Interpret data, analyze results using statistical techniques ...
-
Credit Risk Analyst
Found in: Talent IN 2A C2 - 2 days ago
Kotak Mahindra Bank Mumbai, IndiaGrade: Sr. Manager · Job Role: · Credit Risk Analytics and Modelling – Analyze, model, validate and document various measures of Credit Risk for use in Expected Credit Loss and Capital computations. · Hands-on experience in building, implementing, documenting, monitoring, validat ...
-
Associate Director-Data Science
Found in: Talent IN 2A C2 - 3 days ago
eClerx Mumbai, IndiaThe leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right ...
-
Business Manager
Found in: Talent IN 2A C2 - 4 days ago
Publicis Groupe Mumbai, IndiaJob Requirement: · The candidate must have experience in executing campaigns on Amazon Marketing Services (AMS) is necessary along with knowledge of AdWords and/or Facebook Ads. · Holistic knowledge of Amazon platform functionalities to help brands navigate their growth opportuni ...
-
Financial Analyst
Found in: Talent IN 2A C2 - 2 days ago
Prabhudas Lilladher Private Limited Mumbai, IndiaPosition Overview: · We are seeking a talented and motivated individual to join our Corporate Strategy and Planning department as a Financial Analyst. The Financial Analyst will play a key role in supporting strategic initiatives, financial analysis, business planning activities, ...
-
Lead Real Estate Analyst
Found in: Talent IN 2A C2 - 4 days ago
The Investment Trust of India Mumbai, IndiaCompany Name & Description: · Antique Stock Broking Limited is a leading financial services firm dedicated to providing comprehensive insights and advisory services to institutional clients. We are committed to delivering exceptional research and analysis to support our clients i ...
-
South Asian Area Defense and Geopolitics Researcher
Found in: Talent IN 2A C2 - 5 days ago
South Asian Area Regional Studies Maharashtra, IndiaWork Location: India · Division/Department: South Asian Area Regional Studies · Reports to: South Asia Security Project Manager · Part-time · Salary: $700.00-$2,000.00 per month · Job Summary: · SRS is a leading research and analysis firm specializing in defense, geopolitics, and ...
Customer Services Insights Analyst - Mumbai, India - Etraveli Group
Description
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Canada, Greece, India, Poland
Location: Mumbai
Our Department
The Customer Services department within ETG works to transform complexity into user-friendly services and seamless processes. We strive to bridge the human touch with technology and continuously improve customer experience through automation, processes, and quality improvements.
What are we looking for?
The Customer Services Analytics team is responsible for supporting strategic initiatives with data tools like Python, SQL, Qlik by performing impact analysis, data exploration, trend analysis etc.
The individual is required to be a self-starter with a consultative mindset who can not only provide solutions to existing problems but also identify potential opportunities to improve and innovate in other areas and functions. Someone who is comfortable working with complex multidimensional data and thrives on getting to the bottom of issues.
What you will do:
Requirements
What you will need to Succeed:
Education – Graduate/MBA/Masters in information systems, computer science, statistics
Benefits
An opportunity to work for a global rapidly growing organization where we value the opinions of each member of the team. You will interact with the management on a regular basis and help them make data driven business decisions.