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    retail manager - New Delhi, India - Excellentia Careers

    Excellentia Careers
    Excellentia Careers New Delhi, India

    4 days ago

    Default job background
    Full time
    Description

    Greetings from Excellentia Careers

    We are a recruitment firm and recruiting manpower services on Pan India basis.

    PFB the opened position:

    Job Profile: Relationship Manager/ Clinic Manager /Retail manager

    Client- Beauty and Wellness

    Number of working days- 6 days working ( rotational week off)

    Timings- 10 am-7 pm

    Position Overview:

    The Guest Relationship Executive plays a pivotal role in ensuring exceptional customer experiences at the skin clinic. They are responsible for managing the front desk, providing excellent customer service, and maintaining a positive atmosphere for clients. The role involves coordinating appointments, addressing client inquiries, and assisting with administrative tasks.

    Key Responsibilities:

    1. Front Desk Management:

    Greet clients warmly and create a welcoming atmosphere.

    Manage appointment scheduling and ensure timely reminders.

    Handle check-in and check-out procedures efficiently.

    2. Customer Service:

    Provide accurate information about skin treatments, procedures, and products.

    Address client inquiries, concerns, and complaints with empathy and professionalism.

    Offer personalized recommendations based on client's skin care needs.

    3. Appointment Coordination:

    Schedule appointments, follow-ups, and consultations using the clinic's software.

    Coordinate with the clinic's medical staff to ensure smooth flow of appointments.

    4. Administrative Support:

    Maintain accurate client records and update the database with relevant information.

    Manage billing and payment processing, as well as insurance-related matters.

    Assist in inventory management of skincare products and supplies.

    5. Client Relationship Management:

    Build and nurture positive relationships with clients, ensuring their needs are met.

    Collect feedback from clients to improve services and overall experience.

    Engage in follow-up communication to maintain client engagement.

    6. Upselling and Cross-Selling:

    Identify opportunities to recommend additional treatments or products to clients.

    Effectively communicate the benefits of various services and products.

    7. Hygiene and Cleanliness:

    Maintain a clean and organized front desk area.

    Ensure proper sanitation measures are in place, adhering to clinic standards.

    Qualifications and Skills:

    High school diploma or equivalent; relevant education in hospitality or customer service is a plus.

    Excellent interpersonal and communication skills.

    Strong organizational abilities and attention to detail.

    Proficient in using scheduling software and basic office applications.

    Knowledge of skincare treatments, products, and procedures is advantageous.

    Prior experience in customer service, front desk management, or a similar role is preferred.

    The Guest Relationship Executive for the skin clinic serves as the first point of contact for clients, creating a positive and professional impression. By providing exceptional customer service and efficiently managing various responsibilities, they contribute to the overall success and reputation of the clinic.

    If the above position interest you then share your cv at

    Regards

    Shweta

    Excellentia Careers

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