Jobs
>
Mumbai

    Manager - Customer Success Management Customer Success Management - B3201 2 - Mumbai, India - timesjobs

    timesjobs
    timesjobs Mumbai, India

    1 week ago

    Default job background
    Full time
    Description
    Manager - Customer Success Management (Customer Success Management) - B3201_2

    Date: 17 Aug 2023


    Location:
    Mumbai, India


    Company:
    Tata Communications

    Job Family Descriptor
    Act as Customer voice in the organization and viceversa and be the customer champion for all service expectations and contractual obligations by orchestrating Tata Communication teams to exceed customers expectations throughout the customer lifecycle Increase in wallet share of customer in terms of YoY Gross Revenue Growth Increasing NPS in the respective accounts Adoption usage of TCL services Renewals and Churn Management Own the overall Operational and Delivery relationship with the Customer and contribute to the Service life cycle of the contract managing stakeholders expectations Collaborate with the contract manager where one is present and contribute to profitability agenda and ensuring that contractual commitments are met Become a Trusted Advisor to the customer Provide technical support to customers or training on products to help customers plan and understand best ways to utilize companys products basis needs and business plans Ensure successful transition of the engagement team to the delivery team with the overall objective to make TCL a preferred partner for customer Influence TCL retention with customer to increase revenue opportunities
    Broad outline of the Role
    May Lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Customer Success Management or may be an individual contributor Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures May Provide first level of supervisory management to a work team that includes professional roles May also supervise technical and administrative staff Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Work group team focus

    Education:
    Graduate engineering preferred

    Experience: 4-8 yrs

    Purpose - Broad objective of the role
    Operating Network - Key External
    Operating Network - Key Internal
    Size and Scope of Role - Financial
    Size and Scope of Role - No. of direct reports
    Size and Scope of Role - Total team size
    Size and Scope of Role - Other size parameters
    Minimum qualification & experience
    Other knowledge/skills
    Key Responsibilities
    Technical Competencies
    Knowledge / Skills

    Job Segment:
    Contract Manager, Technical Support, Manager, Engineer, Customer Service, Legal, Technology, Management, Engineering
  • Morphisec

    Customer Success Manager

    1 week ago

    Morphisec Mumbai, India

    Morphisec, the leading provider of Moving Target Defense for Endpoint Security, is looking to hire an experienced Customer Success Manager to join our team at this exciting stage of our company's growth - based in Mumbai, India. · The role is remote and will travel within the reg ...

  • Apport Software Solutions Private Limited

    Customer Success Manager

    1 week ago

    Apport Software Solutions Private Limited Mumbai, India Full time

    Role - Customer Success Associate · Work Location - Lower Parel, Mumbai Years of exp - 6months to 4yrsCTC offered - 3.5lpa - 5.5lpaWorking days - 6 · About Us · QuickSell is a mobile commerce platform designed completely from the ground up to cater to emerging markets and SMBs. ...

  • Alpha Hire

    Customer Success Manager

    1 week ago

    Alpha Hire Mumbai, India

    Overview: · The CustomerSuccess Manager plays a crucial role in ensuring customersatisfaction and retention. They are responsible for cultivatingstrong relationships with clients understanding their needs andguiding them to success with the companys products orservices.KeyRespons ...

  • Haptik

    Customer Success Manager

    5 days ago

    Haptik Mumbai, India Full time

    What we want to accomplish and why we need you? · Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enabl ...

  • Nexus Hire

    Client Success Manager

    1 week ago

    Nexus Hire Mumbai, India

    Job Overview: We are seeking a dynamic andresultsoriented CSM to join our team. The ideal candidate will beresponsible for cultivating relationshipswith clients and nurturing existing accounts to drive businessgrowth in the IT staffingsector. · Responsibilities:Act as the primary ...

  • Haptik

    Customer Success Manager

    6 days ago

    Haptik Mumbai, India Full time

    What we want to accomplish and why we need you? · Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enabl ...

  • MGID

    Publisher Success Manager

    6 days ago

    MGID Mumbai, India CDI

    Job DescriptionMGID was founded in 2008. Nowadays we are a global leader in native advertising. We enable our media partners to monetize their audience and help brands promote their services and goods effectively. · MGID offers a range of integrated solutions that cover every ste ...

  • FabHotels

    Client Success Manager

    1 day ago

    FabHotels Mumbai, India

    Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. · - Acquiring a thorough understanding of key customer needs and requirements. · - Expanding the relationships with existing customers by continuously proposing solutions t ...

  • Ishan Technologies

    Customer Success Manager

    1 week ago

    Ishan Technologies Mumbai, India

    Company Description: · - Ishan Technologies is a leading ICT group with a strong pan-India presence. · - We provide simplified technology solutions, reliable and secure network solutions, and customized IT and Telecom solutions for businesses in the Retail, Enterprise, and Govern ...

  • TransUnion CIBIL

    Manager Customer Success

    1 day ago

    TransUnion CIBIL Mumbai, India Full time

    What We'll Bring: · At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build ...

  • Nexogic

    Customer Success Manager

    5 days ago

    Nexogic Mumbai, India Full time

    - Person will be responsible for handing end to end recruitment. · - Sourcing the candidate from various sources like job Portals, Database, references etc · - Should carry good quality and latest databases of doctors, paramedical staff and nurses (In Clinic staff) · - Excelle ...

  • AVEVA

    Customer Success Manager II

    1 week ago

    AVEVA Mumbai, India Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software busi ...

  • Connectwise

    Technical Partner Success Manager

    5 days ago

    Connectwise Mumbai, India Full time

    Job DescriptionGeneral Summary:The Technical Partner Success Manager is responsible for leveraging deep business, technical, and industry knowledge to partners to help accelerate business value and ROI from their investment with ConnectWise. This role works in partnership with cr ...

  • Zycus

    Senior Customer Success Manager

    6 days ago

    Zycus Mumbai, India Full time

    Senior Customer Success Manager (US 04153) · US DeliveryMumbaiAbout UsZycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and othe ...

  • Oracle

    Senior Manager – Customer Success Services

    5 days ago

    Oracle Mumbai, India

    As part of CSS organization, you will lead a team of technical account managers and project managers focused on service delivery and management of Customer Services Contracts. The role requires working with customers in BFSI domain. You will be accountable as the point of contact ...

  • POORNATHA

    Key Accounts Manager Customer Success

    1 day ago

    POORNATHA Mumbai, India

    Keyresponsibilities Including but not limitedto · 1. Onboard newcustomers · 2. Follow up onrenewals · 3. Encourage upsells andcrosssells · 4. Build relationships between customers and the supportteamDeveloptrust relationships with a portfolio of majorclients. · Acquirea thorough ...

  • Acronis

    Gainsight System Administrator

    1 week ago

    Acronis Mumbai, India

    Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are looking for a Gainsight System Administrator who is ready to join our mission ...

  • EC2 Consulting Solutions

    Customer Success Executive

    1 week ago

    EC2 Consulting Solutions Mumbai, India

    Company Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, ...

  • SAP

    Customer Success Partner

    1 week ago

    SAP Mumbai, India

    **We help the world run better** · **Job Title: Customer Success Partner - SAP Academy for Customer Success - India (Hybrid)** · **Who you'll become** · Customer Success Partner (CSP) Responsibilities: · Daily management of assigned cloud customer accounts. This includes account ...

  • Grand Hyatt Mumbai

    Mixologist

    1 week ago

    Grand Hyatt Mumbai Mumbai, Maharashtra, India

    Summary · You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Mixologist is responsible to assist the Outlet Manager ...