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    Customer Success Manager - Mumbai, India - Apport Software Solutions Private Limited

    Apport Software Solutions Private Limited
    Apport Software Solutions Private Limited Mumbai, India

    1 week ago

    Default job background
    Full time
    Description

    Role - Customer Success Associate

    Work Location - Lower Parel, Mumbai Years of exp - 6months to 4yrsCTC offered - 3.5lpa - 5.5lpa

    Working days - 6


    About Us

    QuickSell is a mobile commerce platform designed completely from the ground up to cater to emerging markets and SMBs. Thousands of businesses are choosing QuickSell over platforms built by billion $ companies, due to our simple and mobile-friendly user experience. We provide technological infrastructure for manufacturers, wholesalers, distributors, and retailers who using their phones can manage their products in the cloud, showcase them easily to customers over WhatsApp, and other digital channels and start booking orders without the headache of creating and maintain their own ecommerce stores.

    We are looking to acquire talents having exceptional Customer Success Career with years of

    experience and who can fulfil the below responsibilities and have the said skills.

    Who is a Customer Success Associate in QuickSell?

    The Customer Success Associate/Manager is the one assigned by the management to the clients,

    once they have agreed and close the deal. That is when their work starts. They are the ones who

    make the client know and learn the product (QuickSell) from inside out. Further, this role will act as a

    bridge between the Support & the Sales team. The Associate will ensure that the customer is all

    settled about the product and has everything that he or she needs.

    Roles / Responsibilities:

    ● Develops Healthy Customer Relationships.

    ● Enhances Customer Training.

    ● Evaluates and Analyze Customer Needs,

    ● Builds Trust and Transparency with Clients.

    ● Onboards New Clients.

    ● Acts as a Customer Advocate.

    ● Encourages Customers to Upgrade their Products.

    ● Promotes Customer Loyalty.

    ● Reduce churn and retain paid clients.

    ● Handle and resolve client solicitations and objections.

    Skill Set Requirements:

    ● Highly organized & able to multitask.

    ● Self-driven & proactive nature.

    ● Excellent communication & interpersonal skills.

    ● Strong logical, analytical, and problem-solving and leadership skills.

    ● Strong understanding of business & technology.

    ● Strong Negotiation & Consultative Abilities.

    ● Ability to handle escalations.

    ● Ability to understand, articulate & manage customer expectations.

    ● Ability to learn new CRM software and Ticketing Systems.

    ● Knowledge of customer success processes.

    ● Experience in document creation.

    ● Patient and active listener.

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