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    Customer Success Manager - Mumbai, India - Alpha Hire

    Alpha Hire
    Alpha Hire Mumbai, India

    1 week ago

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    Description

    Overview:

    The CustomerSuccess Manager plays a crucial role in ensuring customersatisfaction and retention. They are responsible for cultivatingstrong relationships with clients understanding their needs andguiding them to success with the companys products orservices.

    KeyResponsibilities:

    • Develop andmaintain strong relationships with assignedcustomers
    • Understand customer needs and ensurethey are receiving value from the product orservice
    • Provide product demonstrations andtraining to support customer success
    • Regularlycommunicate with customers to gather feedback and addressconcerns
    • Identify opportunities for upsellingor crossselling based on customerneeds
    • Collaborate with internal teams toresolve customer issues and improve the overall customerexperience
    • Analyze customer data to identifytrends and areas for improvement
    • Develop anddeliver customer success plans
    • Monitor andtrack customer health metrics
    • Drive customeradvocacy and referrals
    • Conduct regular businessreviews to assess customer satisfaction andgoals
    • Stay informed about industry trends andbest practices in customer success
    • Provideinsights and recommendations for product and serviceenhancements
    • Contribute to the development ofcustomer success processes andmethodologies
    • Participate in customer successteam initiatives andprojects

    RequiredQualifications:

    • Bachelors degree inBusiness Marketing or a related field
    • Provenexperience in customer success or accountmanagement
    • Strong understanding of customerrelationship management and retention
    • Excellentcommunication and presentation skills
    • Abilityto analyze data and derive actionableinsights
    • Problemsolving and solutionorientedmindset
    • Experience working with CRM softwareand customer success platforms
    • Ability to workin a fastpaced and dynamic environment
    • Strongorganizational and project managementskills
    • Customerfocused with a passion fordelivering exceptional service
    • Ability tocollaborate effectively with crossfunctionalteams
    • Proven track record of meeting andexceeding customer retention and satisfactiongoals
    • Knowledge of industry best practices incustomer success and account management
    • Abilityto travel for customer meetings or events whenrequired
    • Certification in customer success orrelated field is a plus

    customerengagement,communication,data analysis,accountmanagement

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