TelecallerFemaleWork from Home - Sany, India - Nexus Hire

    Nexus Hire
    Nexus Hire Sany, India

    1 month ago

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    Description

    Overview

    The role of aTelecallerFemaleWork from Home is crucial to our organization as itinvolves directly interacting with potential and existingcustomers. The TelecallerFemaleWork from Home will be responsiblefor making outbound calls to inform customers about our products orservices answering incoming calls from customers and addressingtheir inquiries or complaints. As the first point of contact thisrole plays a significant part in creating a positive impression ofour company.

    KeyResponsibilities

    • Make outbound callsto potential customers to present our products orservices
    • Receive inbound calls from customersand address their queries orcomplaints
    • Understand customer needs andrequirements
    • Provide information about productsor services
    • Maintain and update customerdatabases
    • Keep records of calls and sales andnote useful information
    • Follow up on customercalls where necessary
    • Conduct customersatisfaction surveys
    • Achieve monthlytargets
    • Coordinate with the sales team toensure proper customer service
    • Keep abreast ofproduct knowledge
    • Resolve customer complaintsin a professional manner
    • Update job knowledgeby participating in educationalopportunities
    • Handle customerobjections
    • Ensure customer retention throughexcellent customer service

    RequiredQualifications

    • Proven experience as atelecaller or similar customer servicerole
    • Excellent communication and interpersonalskills
    • Ability to learn about products andservices and describe/explain them toprospects
    • Good knowledge of relevant computerprograms and telephone systems
    • Ability to workfrom home with a quiet dedicated workspace
    • Highschool diploma or equivalent
    • Good understandingof sales principles and customer servicepractices
    • Patience and ability to handlestress
    • Ability to multitask prioritize andmanage time efficiently
    • Team player with apositive attitude
    • Fluency in the local languageand English
    • Professional and courteous approachto handling customers
    • Proven track record ofsuccessfully meeting sales quotas preferably over thephone
    • Familiarity with CRM systems andpractices
    • Flexible working hours and ability towork evenings andweekends

    communication,persuasion,teamwork,customerservice,organizational skills,customerretention,crm,customer


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