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Navi Mumbai

    Assistant Vice President Operations - Navi Mumbai, India - Bigul

    Bigul
    Bigul Navi Mumbai, India

    4 days ago

    Default job background
    Description

    We are looking for an analytical, customer-focused and diligent team Leader, who will lead the business operation and customer service throughout the customer life cycle in Online Stock Broking Business. This candidate will work cross-functionally to ensure customer satisfaction and compliance as per regulatory norms.

    Responsibilities:

    • Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.
    • Vendor management.
    • Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.
    • Responsible for customer support and seamless experience in a stock broking business.
    • Ensure process oriented, TAT driven customer support as per defined SOP.
    • Mentor and monitor team to ensure high level of accuracy and timely execution.
    • Coordinate with IT and Sales team for development of online customer support process and Process automations.
    • Handling regulatory audits of SEBI, Exchanges, etc.

    Candidate Requirement

    15-20 years of Experience in stock broking operations

    Knowledge of back-office software like LD and CDSL

    Well verse with DKYC process and other broking norms.

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