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Gurgaon

    Process Associate Inbound - Gurgaon, India - timesjobs

    timesjobs
    timesjobs Gurgaon, India

    1 week ago

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    Full time
    Description
    General Description The job role demands to answer customer calls and provide the best of customer service. The candidate is expected to meet the quality standards to provide world-class service.

    Key Responsibilities & Accountabilities Job Description [Mandatory] Handle incoming calls and maintain the agreed SLAs.

    Resolve concern by clarifying the customers needs and determining the cause of the problem; by offering the best solution to resolve the concern.

    Build sustainable relationships and trust with customers through open and interactive communication.
    Identify and assess customers needs and resolve the query to ensure first call resolution is met.
    Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
    Take the extra mile to engage with customers.

    Education Requirement [Mandatory] Any graduate and above.


    Mandatory Profile Requirements (Competencies & Skills) 1 years of calling experience in any financial customer care process (preferably dealings in loans, fraud, credit card, etc.).

    Excellent Communication Skills in English & Hindi.
    Proven customer support experience in a financial process.
    Strong phone contact handling skills and active listening.
    Customer orientation and ability to adapt/respond to different types of characters.

    Desired Profile Requirements [Good to have] Ability to work effectively in a team environment.
    Pleasant, professional, and courteous personality skills.
    Ability to multi-tasking, prioritize, and manage time effectively.

    Special Requirements/Certification [Optional] None
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