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Gurgaon

    Digital Adoption Programs - Gurugram, India - Airtel

    Airtel
    Airtel Gurugram, India

    Found in: Talent IN C2 - 2 days ago

    Airtel background
    Description

    Vertical: Airtel Business

    Function: Customer Experience

    Role: Manager – Digital Adoption Programs

    Job Description:

  • Building plans for driving adoption of digital enablements (such as digital platforms, customer journeys with customers and internal users.
  • Executing plans with field and respective functional teams to drive adoption of newly launched features and digital journeys
  • Own the metrics to drive digital transformation of customer experience with clear focus on moving metrics once digital features such as on online self - serve platform, work force management tools etc. are available and made live.
  • Present to leadership on the overall digital adoption plans and their execution status with well-defined actions to achieve the target metrics
  • Ensuring feedback from users (customers or internal users) is fed back to the product teams for continuous improvement ensuring adoption of digital journeys
  • Cross - functional working with multiple functions – product, network etc. & circle teams and driving high impact digital adoption programs.

    • Skills:

  • Digital first & customer obsessed mindset
  • Analytically strong with data driven problem solving approach
  • Execution Excellence
  • Experience on Digital Transformation will be an added advantage
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