- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
- Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
- Conduct Night Audit Process for hotel
- Provide department orientation and training of the hotel service standards, procedures and programs
- Constantly monitor team members' appearance, attitude and degree of professionalism
- Motivate and provides a work environment which brings out the best in team members
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be fully conversant with hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
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Financial Service Associate
Found in: Talent IN C2 - 2 days ago
HDFC Sales Private Limited New Delhi, India PermanentRoles & Responsibilities: · Business Targets: Achievement of business targets for all financial products as defined and agreed upon. · Relationship Building: Manage relationship with HL executives mapped to him / her. Maintain good relations with HDFC Limited Maintain good rela ...
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Guest Service Associate
Found in: Talent IN C2 - 3 days ago
IBIS New Delhi, India Full timeJob Description · Primary Responsibilities · Front Office Operation · Conduct daily briefings and ensure that all pertinent information is well received by team members · Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and depa ...
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Customer Service Associates
Found in: beBee S2 IN - 23 hours ago
timesjobs Delhi, India Full time· Candidate must have excellent communication skills. · Freshers are most welcome but need to have very good soft skills. · Salary Negotiable as per candidates capability and experience. · Candidate must be willing to work in rotational shifts. · Candidate must have excellent co ...
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F&B Service associate
Found in: Talent IN C2 - 5 days ago
Career Craft Consultants New Delhi, India Full timeDear Connections, · We are hiring F&B Service Associate for Luxury Hotel at Delhi. · Interested candidates, can float their resume at WhatsApp or email - · NOTE: WE DO NOT CHARGE ANY COST FROM THE CANDIDATES, THERE IS NO THIRD PARTY INCLUDED. · Regards, · Amandeep Kaur | Assista ...
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Customer Care Specialist
3 weeks ago
Professsionals IN Verified Company Delhi, India Part time ₹30,000 - ₹80,000 per yearResponsibilities: · - Provide exceptional customer service and support to resolve inquiries, complaints, and issues via phone, email, or chat. · - Assist customers with product information, orders, billing, and account management. · - Listen actively to customers' concerns and em ...
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Guest Service Associate Housekeeping- Novotel New Delhi City Centre
Found in: Talent IN C2 - 17 hours ago
NOVOTEL New Delhi, India Full timeJob DescriptionReport damage or malfunction in hotel rooms/areas to Supervisor · Maintain equipment in a proper state of cleanliness · Maintain a section room report as well as a daily productivity report · Reports lost and found articles to the housekeeping office immediately · ...
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Guest Service Associate Housekeeping- Novotel New Delhi City Centre
Found in: Talent IN C2 - 17 hours ago
Accor New Delhi, India Full time· Company Description · "Why work for Accor? · Job Description · Report damage or malfunction in hotel rooms/areas to Supervisor · Maintain equipment in a proper state of cleanliness · Maintain a section room report as well as a daily productivity report · Reports lost and found ...
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Customer Service Associate
Found in: Talent IN C2 - 2 days ago
BrandMuscle Noida, India Full timeAbout Local Marketing Sales Consultant · The Local Marketing Sales Consultant is responsible for the local partner communication and implementation of client marketing programs. It is both an inbound, outbound and consultative sales role fostering a relationship with our local a ...
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Client Services Associate
Found in: Talent IN C2 - 5 days ago
HELLO MISTRI Noida, India Full timeDear Candidate, · Greetings from Hello Mistri... Hello Mistri Is Hiring for Customer Service Associate. · Voice/Blended Process ( WORK FROM OFFICE ONLY ) · Designation :- Customer Care Executive · Job Location · Salary bar Rs.10,000/- to Rs.20.000/- + lucrative incentive · Job ...
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Validation Services Associate
Found in: Talent IN C2 - 1 day ago
Clario Noida, India Full timeAre you seeking a purposeful and rewarding Validation Services career opportunity? · Our eCOA, Cardiac Safety, Medical Imaging, and Respiratory product teams are growing, and with big ambitions and a clear vision for the future, now is the time to join Clario's team as a Validati ...
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Support Service Associate – GMVP
Found in: Talent IN C2 - 2 days ago
Iron Systems Noida, IndiaJob Description: · As an Associate (MVP), you will be reporting to the Vendor Management Team Lead and supporting him in discharging his deliverables. Your KRA includes but not limited to taking the team to the next level of delivery maturity and maximize stakeholder satisfactio ...
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HR Solutions Services Associate IV
Found in: Talent IN C2 - 5 days ago
Conduent Business Services Noida, India Full time regularThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to persona ...
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Customer Service Associate
Found in: Talent IN 2 C2 - 3 days ago
eTeam Gurugram, IndiaWe are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by commun ...
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Client Services Associate
Found in: Talent IN C2 - 3 days ago
FRI FIL India Business and Research Services Private Limited Gurugram, India Full timeDescription · Title Associate / Senior Associate - Customer Relations · Department Client Services · Location Gurgaon · Reports to Assistant Manager/Team Lead - Customer Relations · Level Client Services Operations - 1 · We're proud to have been helping our clients build be ...
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Service Operations Associate
Found in: Talent IN C2 - 2 days ago
Gartner Gurugram, India Full timeAbout the role: · This role is a part of Global Sales Strategy and Operations (GSSO) group in Gartner. The GSSO includes various teams focused on increasing sales and services productivity through multiple business critical initiatives such as Prospecting, Technology, Analytics, ...
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Associate - Customer Service
Found in: beBee S2 IN - 19 hours ago
Alight Gurgaon, India OTHEROur story · At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." · Our Values: · Champion People – be empathetic and help create a plac ...
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Financial Service Associate
Found in: Talent IN C2 - 1 day ago
humgrow West Delhi, IndiaThe Financial Services SalesRepresentative plays a crucial role in meeting business targets forinsurance against loans by generating new leads and cultivatingrelationships with customers. They will crosssell a range offinancial products to meet customer needs and contribute tobus ...
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Guest Service Associate
Found in: Talent IN C2 - 3 days ago
Accor Gurugram, India Full time· Company Description · "Why work for Accor? · Job Description · Primary Responsibilities · Operation · Attend daily briefings and takes on daily assigned tasks · Candidate should have minimum 1 year of experience in laundary. · Understand the difference in guest levels (VIPs ...
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Financial Service Associate
Found in: Talent IN C2 - 5 days ago
humgrow Gurugram, IndiaThe Financial Services SalesRepresentative plays a crucial role in meeting business targets forinsurance against loans by generating new leads and cultivatingrelationships with customers. They will crosssell a range offinancial products to meet customer needs and contribute tobus ...
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Associate, Shared Services
Found in: Talent IN C2 - 21 hours ago
MongoDB Gurugram, IndiaWe are looking to speak to candidates who are based in Gurugram. · Position Expectations · As an Individual Contributor as part of the HR Shared Services team in India, you will play a vital role responsible for transitioning work and making sure relevant SLA's are met · Learn an ...
Guest Service Associate - New Delhi, India - Accor
Description
Company Description
Job Description
Primary Responsibilities
Front Office Operation
Team Management
Other Responsibilities