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    Customer Service Executive - Mumbai, India - Tesloye Consultancy services

    Tesloye consultancy services background
    Description
    • Managing a team of representatives offering customer support.
    • Overseeing the customer service process.
    • Resolving customer complaints brought to your attention.
    • Creating policies and procedures.
    • Planning the training and standardization of service delivery.
    • Selecting and hiring new staff.
    • Monitoring the work of individual representatives and of the team.
    • Conducting quality assurance surveys with customers and providing feedback to the staff.
    • Possesses excellent product knowledge to enhance customer support.
    • Maintaining a pleasant working environment for your team.
    • the female
    • finance investment industry

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