- Provide first-level resolution to the customers
- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
- Build rapport with customers through active listening, effective communication, and attention to detail.
- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
- Document and track customer interactions and technical issues in the service management system.
- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.
- Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Educational Requirements BCom
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Team Lead
4 days ago
bluCognition Pune, IndiaPosition: Team Lead - Recoveries - Agency Support · bluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial services sector. Founded in 2017, by some very ...
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Team Lead
3 weeks ago
Transparency Market Research pune, IndiaWe at Transparency Market Research are looking for a Team Lead- Content writing. We request you to review the below-mentioned job description and visit our company website for detailed reference. · We are customarily engaged by Fortune 500 companies to support their strategic bu ...
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Team Lead
3 weeks ago
Aari Consultants pune, IndiaThis position provides the opportunity to join a growing team that is changing in many regions of India and Africa. · Key Responsibilities: · - Manage day-to-day activities in mobile development, while maintaining a high developer experience and clean coding practices. · - Drive ...
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Team Lead
3 weeks ago
Wipro Digital Operations and Platforms Pune, IndiaWipro is hiring for Team Lead Position for Pune location Designation : Team Leader Location : Pune Education : Any Graduate/Post Graduate Eligibility Criteria - Applicants must be graduates having 3 years of overall experience in BPO secto r with minimum 1-2 years of experience o ...
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Team Lead
3 weeks ago
Etraveli AB pune, IndiaAbout E-Traveli Group : · Our headquarters are located in Uppsala, and we have offices in Stockholm, Gothenburg, Athens, Toronto, Buenos Aires, Pune, and Mumbai. We like a fast ride. Our eyes tearing up from the wind, hair an unwieldy mess, hands gripping the steering wheel; tha ...
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Team Lead
3 days ago
MNR Solutions Pune, IndiaJob Profile: RTR Team Lead · Experience: 7+ Years · Location: Pune · Qualification: CA Qualified · Job Description : · - Oversee the month-end and quarter-end close process, ensuring compliance with the segment accounting teams' requirements and meeting service level commitments ...
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Team Lead
1 week ago
ATSPL - Maharashtra pune, IndiaAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we dis ...
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Team Lead
3 weeks ago
r3 Consultant pune, IndiaCompany Overview · R3 Consultant is a leading executive placement services provider that specializes in transformational recruitment. Our focus is on finding the right people who can drive organizational growth and success. With a strong network of candidates and preferred consul ...
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Team Lead
3 weeks ago
8234 Vaal Triangle Systems PVT Ltd (USD) Pune, India Full timeSandvik Manufacturing Solutions (SMF) is on an exciting growth journey, building the new digital era of manufacturing, and we have the know-how and innovative mindset to develop ideas into pioneering tech solutions. As a business area segment within Sandvik Group, SMF incorporate ...
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Team Lead
1 week ago
Programming Pune, IndiaJob Description : · Role : Java Developer - Team Lead · Qualifications, Skills and Experience : · Strong programming skills and CS fundamentals combined with 8+ years of experience building products. · - 2+ years' experience as team leader. · - Strong sense of ownership demonst ...
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Team Lead
4 days ago
Infosys Pune, IndiaResponsibilities RTR : · •Exp: 4 +years in General Ledger Accounting, Treasury Accounting, Bank Reconciliations, Balance Sheet Account Reconciliations, reviewing Journals, Fixed Assets Accounting, Month End close activities, etc. · •Graduate /Postgraduate ) · •7 + years of exper ...
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Team Lead
3 weeks ago
DBS Bank pune, IndiaTeam Lead-(WD55132) Position Title: Team Leader · Department: IBG4- Channel Liabilities · Reports To: IBG4 - Head Channel Liabilities · Job Purpose (In a brief, specific one or two-sentence statement, answer the questions: "Why does this position exist?" and "What is it e ...
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Team Lead
3 weeks ago
8234 Vaal Triangle Systems PVT Ltd (USD) pune, India Full timeThe Role · As a Team Lead, you will be very hand-on overseeing a team of 3 to 5 technical people while performing required Senior Software Engineering tasks. Software Engineering tasks will include the responsibility for the research, design, development, unit testing, and docu ...
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Team Lead
1 week ago
Dana Pune, IndiaJob Duties and Responsibilities · Position-Team Lead- Finance · Job Location-Dana India Technical Centre Pvt. Ltd. · 279, Raisoni Industrial Park, Phase-II Hinjewadi Pune | · Job description & Key Responsibilities · • Team & multi location business unit handling experience · • ...
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Team Lead
1 week ago
Rockwell Automation Pune, India Full timeRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...
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Team Lead
4 weeks ago
R3 Consultant Pune, IndiaBASICPURPOSE: · The Teamleader will be Managing the People Process and Stakeholder for agiven process. Manage daytoday planning thus ensuring that theteams consistently deliver on speed and accuracy within the agreedSLA frameworks(Productivity/TAT/accuracy) · ESSENTIALFUNCTIONS: ...
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Team Lead
2 weeks ago
ProPMO Services Private Limited Pune, India permanentJob Description : · As a Data Science Team Lead, you will play a crucial role in leading and managing our data science team. You will be responsible for developing and implementing data-driven strategies, creating predictive models, and contributing to the overall success of our ...
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Team Lead
3 weeks ago
Capita pune, IndiaDescription · : Managing a team of Service Desk Analysts · Delivery of the day-to-day Service Desk function · Drive a motivated, high quality and highly productive team environment · Providing an escalation point to deal with Service Desk issues and escalations, both from the c ...
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Team Lead
3 weeks ago
Wipro Pune, IndiaESX Engineer · • 6+ years of experience in IT Infra with 4-5 years of relevant experience · • VCP Certified – i.e. Industry standard certification in the VMWare · • Very good working experience on Evergreening /patching /upgrading the ESX servers · • Basic working knowledge o ...
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Team Lead
4 days ago
UPL Pune, IndiaKey Responsibilities: · • Accountable to Provide AP and Procurement support to the buyers / customers · • Accountable to review daily, weekly and monthly tasks performed by the teams. · • Accountable to Liaise with finance controllers and to manage any expectations in line with G ...