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    Customer Success Manager - mumbai, India - One Point Six Technologies Pvt Ltd

    One Point Six Technologies Pvt Ltd
    One Point Six Technologies Pvt Ltd mumbai, India

    4 hours ago

    Default job background
    Full time
    Description

    We are looking for a technically savvy Customer Success Manager who possesses a strong drive for results. Duties for the Customer Success Manager will include a broad range of tasks such as maintaining customer relationships, onboarding and training / helping users, upselling and minimizing churn. Should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

    The candidate must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

    Customer Success Manager Responsibilities:

    Develop and manage user portfolios

    Analyze customer data to improve customer experience

    Hold product demonstrations for customers

    Improve onboarding processes

    Evaluate and improve tutorials and other communication infrastructure

    Mediate between clients and the organization

    Handle and resolve customer requests and complaints

    Minimize customer churn

    Aid in product design and product development

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