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    System Support Analyst - gurugram, India - GlobalLogic

    GlobalLogic
    GlobalLogic gurugram, India

    3 hours ago

    Default job background
    Technology / Internet
    Description

    Job Description

    Excellent communication in English

    9 months to 2 years experience in Tier 1 support role

    Graduate in any disipline

    Experience in a customer service or technical support role

    3+ years of experience in Linux system and network administration

    Remote troubleshooting (ssh, VPN tunnels)

    Basic knowledge of SQL databases (Sybase, MySQL, postgresql)

    Microsoft Windows (basic workstation configuration and troubleshooting)

    Knowledge of a scripting language (such as Perl, python or shell) is an asset

    Experience with TCP/IP, network security, IPSec or VPN is an asset

    Excellent analytical, research, organizational and planning skills

    Exceptional communication and leadership skills

    Strong technical aptitude and a quick learner with the ability to understand medical imaging

    Excellent analytical, research, organizational and planning skills

    Outstanding teamwork skills, and the ability to develop and maintain internal and external relationships

    Proven ability to influence cross-functional teams

    Excellent organizational, time-management and decision-making skills

    Job Responsibilities

    Provide excellent System Support services:

    Respond to client problems (phone/tickets) and proactively monitor client's installations;

    Prioritize your workload based on client's SLA and transfer tickets to proper department when required;

    Analyze and troubleshoot the workflow of a complex integration of network devices, workstations and servers;

    Log and document all incidents in the ITSM (ServiceNow and/or Jira) and fix client's problems;

    Perform database maintenance using SQL statements;

    Edit configuration files on Linux servers or troubleshoot applications on remote workstations running Microsoft Windows

    Department/Project Description

    Predective - Intelerad Tier 1 Support

    Skill Category

    Product/Technical Support

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