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    Customer Engagement Executive - Vadodara, India - CHARGE ZONE

    CHARGE ZONE
    CHARGE ZONE Vadodara, India

    1 week ago

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    Description

    Responsibilities:
    Attend customer calls

    to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.
    Attend customer calls to

    Assist with EV Charging-related issues , orders, refunds, etc.
    Monitor the Charging Network

    to be up and running.
    Take ownership of the resolution of customer issues.
    Escalate unresolved issues to relevant internal teams.
    Make proactive calls to customers for service information, surveys, and feedback.
    Ensure adherence to the defined timelines for the resolution of customer's queries.
    Adherence to the escalation matrix to highlight issues to respective customer complaints.
    Collect prompt and accurate customer feedbackEnsure accurate data entry into the CRM to maintain complete trails of the interactions received


    Requirements:
    The candidate should have

    Excellent Communication skills in English.
    Experience in Customer relationship / Customer retentionFamiliarity with

    CRM systems

    and practicesSelf-motivated to achieve quality and service resultsThe candidate should be well-versed with MS Office.
    Ready to work in Rotational Shifts.
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