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    Customer Engagement Executive - vadodara, India - CHARGE ZONE

    CHARGE ZONE
    CHARGE ZONE vadodara, India

    4 hours ago

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    Description

    Responsibilities:

    • Attend customer calls to provide product and service information, esp ChargeZone App, ChargeZone Express, ChargeCloud, etc.
    • Attend customer calls to Assist with EV Charging-related issues , orders, refunds, etc.
    • Monitor the Charging Network to be up and running.
    • Take ownership of the resolution of customer issues.
    • Escalate unresolved issues to relevant internal teams.
    • Make proactive calls to customers for service information, surveys, and feedback.
    • Ensure adherence to the defined timelines for the resolution of customer's queries.
    • Adherence to the escalation matrix to highlight issues to respective customer complaints.
    • Collect prompt and accurate customer feedback
    • Ensure accurate data entry into the CRM to maintain complete trails of the interactions received

    Requirements:

    • The candidate should have Excellent Communication skills in English.
    • Experience in Customer relationship / Customer retention
    • Familiarity with CRM systems and practices
    • Self-motivated to achieve quality and service results
    • The candidate should be well-versed with MS Office.
    • Ready to work in Rotational Shifts.
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