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Bengaluru

    Phone Banking Officer - Bengaluru/ Bangalore, India - timesjobs

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    Full time
    Description

    • Answer inbound calls and assist customers with their Queries/Request/Complains
    • Raise Request & Complaints on behalf of the customer in the CRM tool
    • Generate leads and educate customers about new products & their benefits
    • Maintain and adhere to compliance guideline
    • Capture problem indicators, highlight and suggest improvement
    • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
    • Maintain adequate knowledge levels on products, processes and systems used
    • Ensure sales target are met
    • Display Time flexibility towards shifts as per the requirement
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

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