- Experience in call center environment is a must.
- The incumbent would be part of the US Healthcare team.
- Oversee day-to-day teams' operation and performance.
- Motivate team members.
- Set clear team goals.
- Monitor team performance and report on metrics.
- Efficient utilization of time and resources to achieve process deliverables as per SLA's.
- Communicate with teams about their performance.
- Discover training needs and provide coaching..
- Plan and organize team building activities..
- Listen to team members' feedback and resolve any issues or conflicts.
- Create a competitive, healthy and motivating work environment and atmosphere.
- Interacting with Clients, Attending Client calls
- Communicating Organization/Process updates to the team members
- Maintaining Daily/ Weekly/Monthly reports
- Maintaining QMS Documentation and facing QMS/ISMS audits
- Identifying areas for process improvement
- Coordinating with Other departments as and when required
- They would be reporting into an Assistant/Deputy Manager
- Hexaware Technologies Ltd. (Hexaware BPS)
- LOMA IT Park, Ghansoli, Navi Mumbai.
- US shift with Sat-Sun fixed off.
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Team Lead - Nagpur, India - Hexaware Technologies
Description
Job Specification:
Experience - Should have been a Team Lead for at least 1 year in similar role, US healthcare is mandate.
Graduation in any field is mandate.
Job Duties/Responsibilities:
Address:
Office timings: