IT Executive - Talegaon, India - Dextra Group

Dextra Group Talegaon, India

Found in: Talent IN C2 - 2 days ago

Full time

Description

MAIN DUTIES AND RESPONSIBILITIES Day-to-day IT helpdesk

Record user requests received by phone, email, and walk-in.

Inform supervisors of incoming request, escalate VIP users' requests.

Provide 1st level support to users.

Confirm the issue with the affected user, categorize the ticket.

Prioritize issues, and ensure that your tickets can be resolved within the SLA.

Search internal knowledge base for solution to known issues.

Manage directly all tickets for Dell desktop and laptops, Windows 10, Office 365, Adobe suite, AutoCAD, SolidWorks, and Ricoh printers.

Escalate tickets for ERP, Business Intelligence, Reporting, and SharePoint to the IS team.

Escalate tickets for Network, System, Active Directory, Office365 to the IT team.

Keep users updated daily on the progress to resolve their issues.

Confirm issue resolution with the user, mark the ticket as resolved.

Submit new knowledge base articles for review by your supervisor.

Day-to-day computers management

Manage directly the setup of Dell desktops and laptops, using Dell K2000 imaging system.

Manage directly the rotation of Dell desktops and laptops between users, using Dell K2000 imaging system.

Manage directly the setup of Windows 10, Office 365 and other applications, using Dell K1000 deployment system.

Manage directly the setup and transfer of user profile and application settings, using Dell K1000 deployment system.

Conduct quarterly preventive maintenance on all Desktops and Laptops, using Dell K1000 scripting & inventory system.

Prepare for your supervisor reports on quarterly maintenance status and issues found.

Educational Background: Requires a Bachelor's Degree in Computer Science/Engineering or related fields and 2-6 years of experience in the field.

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