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    Assistant Vice President, Delivery Leader - Hyderabad, India - Genpact

    Genpact
    Genpact Hyderabad, India

    8 hours ago

    Genpact background
    Description

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

    Inviting applications for the role of Assistant Vice President, Delivery Leader

    In this role, we are seeking a talented and motivated individual who can excel in a high-growth environment.

    Responsibilities

  • Ensure revenue growth in existing Genpact clients for the Vertical
  • Work with support functions and various teams to ensure smooth delivery of RPA engagements
  • Error free delivery to customers within constraints of budgets and schedules. Meeting revenue and AOI targets.
  • Manage delivering of engagements for the Vertical to the satisfaction of customers and NPS/CSAT ratings
  • Maintain a level of capability readiness in order to be prepared to successfully support the delivery of customer engagements (skilled, trained, and available workforce, delivery infrastructure, partner relations, tools & methods, technical solutions, and delivery structure)
  • Forecast, Recruit and hire employees globally for the Vertical and manage bench within the budgets - right number, level, skill, and location mix to deliver on practice metrics
  • Ensure employee satisfaction and manage employee retention, career growth, skill growth and motivation
  • Work with industry, market, and delivery teams to optimize and align RPA capabilities with the broader teams and ensure value enhancement
  • Drive solutioning, development & deployment of the RPA program for specific verticals
  • Transformation of business operations & delivery of complex processes to reduce cost, drive efficiency and improve quality
  • Work closely with the stakeholders and operating teams to ensure greater customer satisfaction
  • Own end to end delivery and implementation for customers
  • Manage a diverse team of developers and project managers
  • Drive project salvage and firs time right delivery

    • Qualifications Minimum qualifications
    • Bachelors or Master's degree in Computer Science or related field

    Preferred qualifications

    ·Good oral/written communication skills, analytical and problem-solving skills

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