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    Messaging Operations Sr System Analyst - Bengaluru, India - Unisys

    Unisys
    Unisys Bengaluru, India

    Found in: Talent IN C2 - 2 days ago

    Default job background
    Full time
    Description

    Description

    : Position will be a dedicated Microsoft Exchange On-premises and/or Microsoft Office 365 Exchange Online (EXO).

    This role uses professional concepts in accordance with company objectives to solve highly complex problems in creative and effective ways. Some barrier-to-entry exists at this level such as a dependency on management and peer reviews as well as the ability to follow company and professional standards. This role works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. This person exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. This role will work with the Digital Workplace – Messaging Lead to architect Messaging technologies such as on-premises deployment, migration to EXO from different platforms (for ex, Google Workspace).

    This position will be required to provide guidance to personnel and work directly with customers and vendors.

    This position requires 8+ years of relevant experience and expertise in profession.

    Responsibilities and Accountabilities:

  • Expert-Level in Microsoft Exchange 2016/2013 Server and integrated technologies
  • Strong hands on experience in complex Microsoft Exchange enterprise environment
  • Expert-Level experience in Configuring and Administration of High Availability environment for Exchange Services
  • Strong experience with Email hygiene solutions such as EXO Advanced Protection, Cisco IronPort, Proof-Point, McAfee, MessageLabs
  • Environmental changes – consolidation, platform upgrades, and divestitures of Exchange, Office 365/Exchange Online
  • Strong experience in Enterprise vault and other archiving technologies for Exchange.
  • Responsible for working with the Unisys Service Delivery Manager (SDM), Unisys Client Executive (CE) and/or direct client manager to strengthen Unisys' position as a strategic partner, managed services provide and IT Services Provider for the client.
  • Superior customer facing and technical skills including ability to develop "trusted advisor" relationship with Enterprise customers
  • Provide recommendations on the evolution of the infrastructure to meet short, medium and long-term objectives as it relates to Digital Workplace Collaboration.
  • Provide recommendations regarding improvement and enhancements of the technologies supporting Digital Workplace Collaboration.
  • Test, where appropriate and possible, in a production simulated laboratory environment any new Digital Workplace Collaboration technology prior to production implementation.
  • Optimize the performance of the systems environment, including reconfiguration, maintenance and/or upgrades.
  • Plan, Develop, Test, Provision, Administer and manage all related systems related to Digital Workplace Messaging
  • Manage and plan both hardware and software upgrades as necessary for Digital Workplace Messaging technologies.
  • Create and maintain all documentation for all architecture, build, integration, transition and maintain phases of the Digital Workplace Messaging technologies.
  • Conduct hardware capacity planning and make recommendations based on future direction and needs as it relates to supporting Digital Workplace Messaging technologies.
  • Support partnerships with Microsoft and other vendors that make up the Digital Workplace technology area.

    • Secondary functions:

  • Train Digital Workplace IT support team as needed (like Tier 2 support professional's).
  • Provide Tier 3 support to client's Service Desk and Level 2 engineers as needed.
  • Have working knowledge of and keep current on Network Infrastructure Topology as it relates to Digital Workplace messaging technologies.

    • Necessary skills:

  • Expert-Level in messaging technologies such as Exchange 2013, Exchange 2016, and Office 365 Exchange Online.
  • Advance-Level understanding of Email hygiene technologies like Cisco IronPort, Proof-Point, McAfee and Message Labs
  • Advanced experience with SMTP relay system
  • High-Level of understanding of Microsoft's Productivity Software – Collaboration Suite ( MS Teams, SharePoint, OneDrive)
  • Strong understanding of ITIL.
  • Must be able to collaborate effectively with other associates within the organization.
  • Ability and willingness to take direction from team manager, SDM and Client Executives.
  • Ability to work in a team environment.
  • Able to adapt to a changing technical environment.
  • Ability to coach other members of team in their area of expertise.
  • Ability to communicate clearly with all team members and end-users.
  • Ability to work with a sense of urgency.
  • Customer facing presentation and consulting skills.
  • Strong knowledge of Microsoft PowerShell.

    • #LI-UG1

    You will be successful in this role if you have:

    Certifications / Experience / Training needed:

  • 8+ years of working with Microsoft Exchange 2013/2016 and O365 Exchange Online technologies
  • 5-7 years of Microsoft and Networking Technical Experience
  • Proven experience in managing complex Microsoft Exchange enterprise environment Collaboration Migrations for large global enterprises
  • Solid understanding of O365 Exchange Online technologies
  • Solid understanding of Email gateway technologies like Proof-Point, McAfee and Message Labs
  • Good Understanding of Enterprise vault and other archiving technologies
  • Proven ability to work on large-scale global deployments in multiple locations
  • Strong understanding of networks and related WAN/LAN technologies
  • Strong understanding of TCP/IP and Network communications
  • 4-year degree or equivalent experience
  • Microsoft Certifications in the relevant Microsoft technologies required for this position

    • Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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