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    System Analyst - Bangalore, India - Swift Strategic Staff Solutions INC

    Swift Strategic Staff Solutions INC
    Swift Strategic Staff Solutions INC Bangalore, India

    1 day ago

    Default job background
    permanent Technology / Internet
    Description

    Summary :
    We are seeking a motivated and technically skilled System Analyst to join our IT team.

    You will play a crucial role in supporting our user base by providing desktop support, managing network infrastructure, and troubleshooting technical issues.

    This role requires a strong foundation in computer technology, experience with various IT tools, and a commitment to delivering excellent customer service.


    Responsibilities :

    User Support :

    • Provide firstline technical support to staff, addressing desktop/laptop hardware and software issues.
    • Set up and install computers for new hires and departing employees.
    • Assist remote workers with technical challenges, troubleshoot VPN connectivity and remote access issues.

    Network Administration :

    • Possess experience with Active Directory, DNS, and DHCP to manage user accounts, network resources, and domain services.
    • Experience in imaging and deploying laptops to ensure consistent configurations across the organization.
    • Troubleshoot network connectivity problems in both local (LAN) and wide area (WAN) network environments.

    Security & Maintenance :

    • Manage and maintain BitLocker encryption on user devices for data security.
    • Deploy and maintain antivirus software to protect against security threats.
    • Remove malware and spyware from infected devices.

    Technical Skills :

    • Bachelor's degree in Computer Applications, Computer Technology or Associate's degree in Computer Applications
    Computer Technology with a minimum of 3 years of relevant experience.


    • Strong understanding of networking concepts (LAN, WAN, DNS, DHCP, Active Directory).
    • Experience with desktop operating systems (Windows, macOS) and troubleshooting techniques.
    • Experience with imaging and deployment tools.
    • Familiarity with VPN technology and remote access solutions.

    Additional Skills (Preferred) :

    • Working knowledge of VMware ESXi and vSphere for virtualization management.
    • Working knowledge of Palo Alto Firewalls for network security management.
    • Working knowledge of Mitel Telephony Systems for voice support.

    Qualities :

    • Excellent problemsolving and analytical skills.
    • Strong communication and interpersonal skills to effectively interact with users.
    • Ability to work independently and as part of a team.
    • Commitment to providing exceptional customer service.
    )
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