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Gurgaon

    Sr. Customer Service Specialist - Gurgaon, India - TrueBlue Inc.

    TrueBlue Inc.
    TrueBlue Inc. Gurgaon, India

    2 days ago

    Default job background
    Description
    Interested candidates can connect with the Talent Acquisition Team at

    WHO ARE WE?


    CONNECTING PEOPLE AND WORK
    TrueBlue (


    NYSE:
    TBI) is a leading staffing, recruiting, and workforce management
    company. The company fills individual positions on demand, staffs entire facilities,
    and manages outsourced recruiting processes and staffing vendor programs for a
    wide variety of clients. The company's specialized workforce solutions meet clients'
    needs for a reliable, efficient workforce in a wide variety of industries includingconstruction, energy, manufacturing, financial services, pharmaceuticals,
    transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to
    work each day, drawing from a database of hundreds of thousands of candidates,
    and places more than 250,000 people in permanent positions each year


    Role:


    In this role, you will be responsible for taking calls in a timely and accurate manner as per the client-specific standard operating procedures.

    The Sr.

    Customer Service Specialist works with the process SME and Operations Manager to identify issues, and opportunities for improvement and recommends solutions.

    The Sr. Customer Service Specialist should be able to perform rule-based transactions with simple calculations. If needed this role may be leveraged across multiple clients.


    Essential Duties and Responsibilities:
    Ensure timely and accurate service delivery as per client standards
    Ensure consistent productivity & and accuracy performance as per team requirements
    Prompt response to queries from Internal or External stakeholders
    Taking ownership of reporting work in the process
    Review and suggest updates for Standard Operating Procedures
    Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and
    implement operational improvements
    Ensure compliance with all the reports
    Inbound Calling/ International Voice Process (B2B)
    Maintain all documentation/tracking in the applications up to date for the processes
    Must adhere to Login schedule and Organizational Policies.
    Must be ready to Work from Office on all 5 days
    Responsible for call Audits, efficient in onshore connects/Communications
    Develops training material and documentation for global support in the ongoing environment
    Maintain and share the various trackers such as escalation Tracker, Client updates tracker, Audit
    Tracker, etc.
    Should be able to coach and mentor colleagues
    Work as a subject matter expert and should be one point of contact for client-related issues/queries
    Responsible for taking refresher sessions and new batch coaching as and when required


    Skills & Qualifications:
    Graduate in any stream except BCA and B.Tech.
    5+ years of experience in International Inbound/ Outbound calls
    Good written & and verbal communication skills
    Ability to work 24*7/Rotational shift timings
    Proficient in computer applications including Excel & Word
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