- Ensure **timely** and **accurate** service delivery at **defined productivity levels**
- Build **client & domain knowledge** to **deliver a resolution** in the **first conversation**
- Ensuring compliance with **Client Service Level Agreements(SLAs)** like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- **Adhere** to Customer resolution **protocols** and ensure proper **documentation** & follow-up
- Identify, **contribute**, and **back** operational improvements
- **Solid** sales knowledge
- Ability to **handle pressure**
- Customer-centric approach
- **Active listening** skills
- Must be **a graduate**.
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Customer Service Specialist - Gurgaon, India - NIIT
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Description
About NIIT**NIIT Company Overview**
NIIT provides **comprehensive** and **scalable** managed training services for **learning administration** that **cater directly** to our customer needs. Training is our business and passion. We are one of the **leading** training outsourcing providers in the world. NIIT **delivers and administers** 75,000 days of training each year, in **18 languages**.
We have **crafted** over 50,000 days of classroom training and 20,000 hours of web-based training **tailored** to more than 25 languages.
NIIT is a **renowned** service provider, **operating** in more than 40 countries.NIIT is **currently seeking** a **Customer Support Representative** for their **location in Gurgaon**.
**Job Role:**
– **Customer Support Executive (Voice Profile)**
**Experience Required:**
– 0 to 29 Months
**Job Location:**
– Gurgaon
**Working Days:**
– 5 days working, **Rotational night shifts** (Fixed Sat-Sun Off)
**Job Overview:**
–
The candidate is **expected** to handle inbound calls and chats **professionally**. Providing **accurate** product information to **prospects/customers** to **encourage** them to opt for the offered courses. Maintaining **customer focus** with **multitasking skills**.
**Roles and Responsibilities:**
**Customer Service through calls**
– Good **Communication skills** & **Inter-personal relations**