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Gurgaon

    Customer Service Specialist - Gurgaon, India - NIIT Limited

    NIIT Limited
    NIIT Limited Gurgaon, India

    3 weeks ago

    Default job background
    Human Resources
    Description

    Designation:
    Customer Experience Specialist (US process)

    Roles and Responsibilities of a Customer Experience Specialist

    • Customer Service through calls
    • Ensure timely and accurate service delivery at defined productivity levels
    • Build client & domain knowledge to be able to deliver a resolution on the first conversation
    • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
    • Maintain Internal Service Attendance & Accountability policies
    • Execute issue /query & Client level delivery quality on calls
    • Adhere to Customer resolution and ensure proper documentation &follow-up
    • Identify, share and support operational improvements

    Qualifications:
    . Result awaited candidates can apply with no backlogs

    • Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hon
    & Eco Hons)

    • Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO
    (Except MCA and MSC)

    • Age up to 31 years
    • Gap should not be more than 4 years after graduation
    • Undergraduates/ pursuing graduation are NOT eligible
    • Candidates who are currently located in Delhi NCR/Gurgaon are only eligible
    • Freshers and Experienced- 0-29 months
    • Excellent communication skills- Written and Verbal
    • Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login)
    • Proficient in computer usage and Basic knowledge of MSOffice/ Excel
    Job Location- Gurugram, Work from Office only
    We Offer You
    Salary range- 3.08 To 3.50 LPA


    What Wipro offers:

    • Defined career roadmap which offers growth opportunities
    • Performance-based incentive program (Depends on Process/Client Alignment)
    • Investment in talent development and skills enhancement
    • Work-life balance with a 5-day workweek
    • Collaborative environment with best-in-class professionals
    • Focus on colleague engagement and fun at work
    Please share your resume and call for further details :
    Name – Neha Sharma
    contact number
    email id-
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