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    Genesys Contact Centre Platform - Chennai, India - HTC Global Services

    HTC Global Services background
    Technology / Internet
    Description

    Job Location : DLF , Chennai (Work from office)

    Skills required :


    Advanced Bachelor's degree in Computer Science, Engineering, Business, or related field; Master's degree preferred.


    • Proven track record of 5+ years in platform ownership role preferably on Genesys Contact Centre Platform with extensive knowledge on the architecture capabilities of the platform.


    • Strong understanding of software development methodologies, including Agile, Scrum, and Kanban.


    • Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.


    • Strategic thinker with a data-driven and customer-centric approach to decision-making.


    • Experience working with distributed teams and managing complex projects with multiple stakeholders.


    • Demonstrated ability to thrive in a fast-paced, dynamic environment and drive results amidst ambiguity and change.



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