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    Executives EXL/E/1001393 - pune, India - exl

    exl
    exl pune, India

    2 weeks ago

    EXL background
    Description

    Job Description

  • Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited.
  • Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks
  • Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic
  • Admin ranging from adjusting customer accounts through to sending mass customer communications.
  • Must be excellent with different dialects for Arabic language and should have experience for speaking fluently in the language.


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    Job Description · Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engin ...


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    Job Description · TESTED / TRAINED THROUGH Qualifying Score Computer Proficiency test at Hiring70%Typing Test at Hiring> = 25UK Culture Training80%Domain Training80%Process Training and Assessments80%Customer Service Skills Training80%Data sufficiency test at hiring70%Logic & R ...


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    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from in ...


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    Job Description · Skill Set Matrix for Customer Care Executive – BGB Back officeSkills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsGood computer Navigation skillsComputer Proficiency test at Hiring70%- Ability to use the Desktop Computer system- Basic IT knowle ...


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    Job Description · Basic Function- · Handling inbound/outbound calls from the customers · Customer service for claims & policy Admin · Essential Functions- · Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) · F ...


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    Job Description · The Customer Services Associate is responsible to process participant level transactions within established performance standards. Adheres to all transaction procedures and regulations which relate to individual cases. · Position Title: · Customer Service As ...


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    Job Description · Patriciate in training to develop knowledge n all systems · Integrate procedural changes in to daily routine · Achieve individual productivity and quality goal · Support other team members in meeting service expectations · Aid in the training of others as ...


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    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from UK ...


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    Job Description · JD includes:* Manages End To End Recruitment* Understanding the hiring requirements of hiring managers* Attracting candidates through various channels like social media and professional networks* Reviewing resumes and screening candidates* Scheduling interviews ...


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    Job Description · Primary Responsibility · Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries · Performance Parameters · 1+ chat concurrency / Average Handle Time · Q ...


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    Job Description · Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers · Front line staff accepts i ...


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    Job Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited via emails · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks via emails ...