- Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited.
- Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks
- Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic
- Admin ranging from adjusting customer accounts through to sending mass customer communications.
- Must be excellent with different dialects for Arabic language and should have experience for speaking fluently in the language.
-
Executives EXL/E/1008503
2 weeks ago
exl pune, IndiaJob Description · Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engin ...
-
Executives EXL/E/1050414
1 week ago
exl Pune, IndiaJob Description · To Process back Office Transactions for UK Energy Customers · Brief Overview of the Process · The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. · OVO is moving towards servicing a customer's ne ...
-
Executives EXL/E/1022588
2 weeks ago
exl pune, IndiaJob Description · TESTED / TRAINED THROUGH Qualifying Score Computer Proficiency test at Hiring70%Typing Test at Hiring> = 25UK Culture Training80%Domain Training80%Process Training and Assessments80%Customer Service Skills Training80%Data sufficiency test at hiring70%Logic & R ...
-
Executives EXL/E/1009044
2 weeks ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from in ...
-
Executives EXL/E/1037820
2 weeks ago
exl Pune, IndiaJob Description · Skill Set Matrix for Customer Care Executive – BGB Back officeSkills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsGood computer Navigation skillsComputer Proficiency test at Hiring70%- Ability to use the Desktop Computer system- Basic IT knowle ...
-
Executives EXL/E/1033874
2 weeks ago
exl pune, IndiaJob Description · Basic Function- · Handling inbound/outbound calls from the customers · Customer service for claims & policy Admin · Essential Functions- · Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) · F ...
-
Executives EXL/E/1036595
2 weeks ago
exl pune, IndiaJob Description · PROCESS · IMServ - Voice · POSITIONS · Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) · COMPLEXITY · Complexity: Medium to Complex · CORE REQUIREMENT · Performance Parameters · §Productivity§Accuracy§Attendance Role ...
-
Executives EXL/E/1023986
2 weeks ago
exl pune, IndiaJob Description · Good Computer navigation skills, keyboarding skills · Should be familiar with MS Office · Possesses necessary knowledge of business concepts to effectively perform the job · Makes decisions in a timely manner; shows good judgment about when to make decision ...
-
Executives EXL/E/1049248
3 days ago
exl pune, IndiaJob Description · The Customer Services Associate is responsible to process participant level transactions within established performance standards. Adheres to all transaction procedures and regulations which relate to individual cases. · Position Title: · Customer Service A ...
-
Executives EXL/E/1049221
1 week ago
exl Pune, IndiaJob Description · The Customer Services Associate is responsible to process participant level transactions within established performance standards. Adheres to all transaction procedures and regulations which relate to individual cases. · Position Title: · Customer Service As ...
-
Executives EXL/E/1027049
2 weeks ago
exl pune, IndiaJob Description · Patriciate in training to develop knowledge n all systems · Integrate procedural changes in to daily routine · Achieve individual productivity and quality goal · Support other team members in meeting service expectations · Aid in the training of others as ...
-
Executives EXL/E/1019809
2 weeks ago
exl pune, IndiaJob Description · Need to have good communication skill, need to particular in work Ethic / Must have min 1 yrs. exp in recruitment. · Professional · Organization leadership quality · Vendor Mangement Skill · Sourcing and Recruitments exp · Employee Referral Mangement and ...
-
Executives EXL/E/1023568
3 weeks ago
exl pune, IndiaJob Description · The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees. · The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating th ...
-
Executives EXL/E/1026218
7 hours ago
exl Pune, IndiaJob Description · Position Title, Responsibility Level · Advisor – Motor Claims · Function · Operations, Executive · Reports to · Assistant Manager – Operations · Permanent/ Temporary · Permanent · Span of Control · NA · Location · Noida - SEZ · Basic Function · This is ...
-
Executives EXL/E/1021002
2 weeks ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from UK ...
-
Executives EXL/E/1050240
3 days ago
exl pune, IndiaJob Description · To Process back Office Transactions for UK Energy Customers. Need to good writing skills (CEF- B1) · Brief Overview of the Process · The UK energy market is deregulated, enabling customers to choose their energy supplier for both gas and electricity. · OVO ...
-
Executives EXL/E/1051826
6 days ago
exl Pune, IndiaJob Description · JD includes:* Manages End To End Recruitment* Understanding the hiring requirements of hiring managers* Attracting candidates through various channels like social media and professional networks* Reviewing resumes and screening candidates* Scheduling interviews ...
-
Executives EXL/E/1003793
2 weeks ago
exl pune, IndiaJob Description · Primary Responsibility · Role primarily involves dealing with end customers via chat, responsibilities include answering customer queries related to the billing and metering queries · Performance Parameters · 1+ chat concurrency / Average Handle Time · Q ...
-
Executives EXL/E/1013146
2 weeks ago
exl pune, IndiaJob Description · Precertification Intake Support involves determination of precertification requirement of an upcoming medical/surgical procedure. It consists of frontline professional staff who take incoming calls either from members or providers · Front line staff accepts i ...
-
Executives EXL/E/1019896
2 weeks ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited via emails · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks via emails ...
Executives EXL/E/1001393 - pune, India - exl
Description
Job Description