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    Executives EXL/E/1023568 - pune, India - exl

    exl
    exl pune, India

    3 hours ago

    EXL background
    Description

    Job Description

    The primary responsibility of this role is to deliver Pre process and/or Developmental Trainings to all EXL employees.

    The job also includes recommending updates to the training curriculum, gathering TNI; suggesting module changes/ updates and evaluating the effectiveness of the training programs.

    The primary interactions would include coaching and mentoring of the associates attending the training apart from periodic reporting of all the above to the Operations owner /Training Manager.

    § Deliver training to associates, management or the clients.

    § Monitor and evaluate training programs for quality and effectiveness; make recommendations for improvement.

    § Ensure that the assigned targets are met in accordance with SLA and Internal standards

    § Ensure that the training quality is in compliance with predefined parameters as defined by Process Excellence

    § Ensure adherence to established attendance schedules

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