- Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited via emails
- Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks via emails
- Enquiries from international customers relating to orders not received and order tracking and returns - multiple languages required including English, German, Mandarin and Arabic via emails
- Admin ranging from adjusting customer accounts through to sending mass customer communications
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Executives EXL/E/1008503
6 days ago
exl pune, IndiaJob Description · Skills SetsTESTED / TRAINED THROUGH Qualifying Score Technical SkillsMinAbility to use the Desktop Computer system Technical Test> =7/10Basic IT & familiarity of Operating Systems (Windows 95/98//NT) Basic Knowledge of using Internet, Web Browser, Search Engin ...
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Executives EXL/E/1025335
6 days ago
exl pune, IndiaJob Description · Need to support customers through web chat and outbound voice channel with accurate solutions by following the guidelines of the process. Ensure that the assigned targets are met in accordance with SLA and any other internal standards. Employee will be gauged ...
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Executives EXL/E/1002365
2 weeks ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks. · Enquiries from i ...
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Executives EXL/E/1033874
6 days ago
exl pune, IndiaJob Description · Basic Function- · Handling inbound/outbound calls from the customers · Customer service for claims & policy Admin · Essential Functions- · Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) · F ...
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Executives EXL/E/1036595
6 days ago
exl pune, IndiaJob Description · PROCESS · IMServ - Voice · POSITIONS · Process Analyst/ Executive/Sr. Executive (Experience of minimum 6 months preferred) · COMPLEXITY · Complexity: Medium to Complex · CORE REQUIREMENT · Performance Parameters · §Productivity§Accuracy§Attendance Role ...
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Executives EXL/E/1027049
6 days ago
exl pune, IndiaJob Description · Patriciate in training to develop knowledge n all systems · Integrate procedural changes in to daily routine · Achieve individual productivity and quality goal · Support other team members in meeting service expectations · Aid in the training of others as ...
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Executives EXL/E/1019809
6 days ago
exl pune, IndiaJob Description · Need to have good communication skill, need to particular in work Ethic / Must have min 1 yrs. exp in recruitment. · Professional · Organization leadership quality · Vendor Mangement Skill · Sourcing and Recruitments exp · Employee Referral Mangement and ...
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Executives EXL/E/1022588
6 days ago
exl pune, IndiaJob Description · TESTED / TRAINED THROUGH Qualifying Score Computer Proficiency test at Hiring70%Typing Test at Hiring> = 25UK Culture Training80%Domain Training80%Process Training and Assessments80%Customer Service Skills Training80%Data sufficiency test at hiring70%Logic & R ...
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Executives EXL/E/1009044
6 days ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from in ...
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Executives EXL/E/1001393
6 days ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited. · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from in ...
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Executives EXL/E/1018618
2 weeks ago
exl pune, IndiaJob Description · • Attribution is the process of tagging items to help the customers search the items more effectively and in turn increases sales. · • We are seeking a seasoned Executive to join our team, focusing on Attribution, · • In this role, you will be at the forefron ...
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Executives EXL/E/997442
2 weeks ago
exl pune, IndiaJob Description · Ensure that the process transactions are processed as per Desk Top procedures. · Ensure that the assigned targets in accordance with SLA are met. · Ensure that the quality of the transactions is in compliance with predefined parameters. · Provide the releva ...
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Executives EXL/E/1018683
6 days ago
exl pune, IndiaJob Description · Individual will be multiskilled Handling calls, emails and process Admin (Back office) queues · Dealing with customer queries regarding their payment and payment plan incase of payment defaulters · Responding to customer emails, actioning queries related to ...
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Executives EXL/E/1033767
6 days ago
exl pune, IndiaJob Description · Back Office work within Next's Ecommerce Department. This is a permanent role being raised for 4 resources. · require candidates with basic hands-on Microsoft Excel, decent communication skills. · Back Office work within Next's Ecommerce Department. This is ...
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Executives EXL/E/1026991
6 days ago
exl pune, IndiaJob Description · Primary Responsibility · This role is primarily responsible to deal with customers/other suppliers and investigate to come out with the final solution. · Performance Parameters · Average Handle Time · Quality Assurance (Finished Product Quality ) Measure ...
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Executives EXL/E/1042921
4 days ago
exl Pune, IndiaJob Description · Job Role and Summary · An Email & International Executive builds emails and carry out email-testing. He or she is well aware of the products in the retail industry. He or she should be well aware of Adobe Photoshop and image editing. · A. Duties and Responsibi ...
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Executives EXL/E/1018587
6 days ago
exl pune, IndiaJob Description · Dealing with customer queries in relation to their orders, to provide best in call customer service on calls and chats Individual will be multiskilled Handling calls, Chat & Admin (Back office) queues and required to be worked as in when required... · Need to ...
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Executives EXL/E/1025402
6 days ago
exl pune, IndiaJob Description · Processing orders and dealing with general enquiries including those relating to orders not received and returns not credited · Dealing with queries from Next stores relating to their deliveries of customer parcels and store stock checks · Enquiries from int ...
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Executives EXL/E/1007973
3 weeks ago
exl Pune, IndiaJob Description · create fashion, beauty and home items and publish them to the family of websites. · Also includes creation and checking of product data, assigning of imagery and attribution of key features of the product. And to test live environments in line with changes com ...
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Executives EXL/E/998304
2 weeks ago
exl pune, IndiaJob Description · Primary Responsibility · This role is primarily involves dealing with end customers / Engineers via Web-chat / Voice calls, to resolve queries related to the Smart metering and faults. · Performance Parameters · One plus chat concurrency / Average Handle ...
Executives EXL/E/1019896 - pune, India - exl
Description
Job Description