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    Senior ServiceNow Engineer - bangalore, India - SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD

    SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD
    SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD bangalore, India

    5 days ago

    Default job background
    Technology / Internet
    Description

    Position Description :

    Job Title :
    Sr ServiceNow Engineer - ServiceNow Platform.

    Business Segment/Department.


    EEO Category :

    Purpose Of Job :

    • The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform.
    • Maintains a high level of fluency in ServiceNow design and development principles.
    • Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.

    Major Responsibilities :

    • Serve as Lead ServiceNow application developer responsible for implementing/using Optum's, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.
    • Provides oversight for all development work within designated Scrum team ensuring timely and highquality delivery from the development resources.
    • Ensure overall systems availability via good design, implementation of Optum's, Dev & Ops and overall best practices, development centric testing, promotion discipline.
    • When engaged by Operations, assist with root cause analysis and resolution of production Incidents.
    • Collaborates with QE team to ensure proper test cases are defined and executed.
    • Work with Capability Owners to translate their business requirements into actionable development tasks.
    • Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.
    • Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.
    • Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members.
    • Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team.
    • Mentors junior and midlevel Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
    • Works with team members to review new and existing code and/or perform unit testing.
    • Prepare and execute unit test cases and test scripts, support user acceptance testing.
    • Proactively stay on top of new capabilities in the platform and educate team members and customers.
    • Participates in recruiting, interviewing, and hiring of new software engineering resources.
    • Maintains expert level understanding of ServiceNow.

    Required Qualifications :

    • Bachelor's degree or 5+ years of equivalent experience.
    • Experience leading other engineers.
    • 5+ years of ServiceNow development skills.
    • 5+ years of experience with ITSM processes (Incident/Problem/Request/Change management).
    • 5+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications.
    • 5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.

    Preferred Qualifications :

    • ServiceNow IT Service Management or other relevant ServiceNow certifications.
    • Prior Tech Lead experience.
    • Demonstrated knowledge of application design, application development and implementation.
    • Understanding basic full stack development concepts.
    • Excellent human relations skills to effectively interact with management, peers, business partners and vendors.
    • Experience with maintaining automated testing scripts.
    • Experience with Selenium.

    Self-starter :

    • Competencies and Best Practice for High Performers.

    Software Engineering :

    • Demonstrates ability to quickly learn and appropriately apply modern technologies to solve engineering.
    • Designs, develops, and implements solutions that exemplify modern software engineering practices.
    • Reuses and/or develops for reuse complex components or capabilities to solve complex problems and needs.
    • Enhances system design/architecture to simplify and improve resiliency in system interactions and dependencies.
    • Contributes to or helps drive architecture/design, technology, and tool decisions and implementations.
    • Implements and continuously improves agile software delivery, code management, and operations practices.
    • Mentors junior team members in modern engineering practices, technologies, and patterns.
    • Maintains current perspective on technology trends, applying that to personal and team capability growth.

    Lead code reviews :

    • Customer Centric/Design Thinking.
    • Actively engages with users and customer feedback processes to improve personal and organization understanding of business, market, and customer's perspectives.
    • Considers the user experience, business impact and solution objective when participating in or leading feature/capability elaboration, backlog grooming, design, and development of solutions.
    • Demonstrates understanding of cost of quality (correctness, usability, availability) and ensures customer/market quality requirements are addressed in solution requirements and designs.

    Technology Acumen :

    • Has knowledge of technologies and expands that knowledgebase when necessary.
    • Understands what interdependencies exist and operates within them.
    • Stays current on trends within own domain and incorporates best practices into work.

    Business Acumen :

    • Provides ideas on how technology can improve business processes.
    • Incorporates business objectives when evaluating processes to remove redundancies and waste.
    • Recommends solutions for multiple channels.
    • Understands the financial implications of software (cost and benefits for both engineering and operations).
    • Technology Security Standards.
    • Explains security standards to others.
    • Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance.
    • Identifies applicable security/data standards when reviewing requirements and recommends controls to ensure compliance.

    Analytical :

    • Breaks complex topics into meaningful chunks of information.
    • Sorts through large amounts of data to assess for relevancy.
    • Seeks out multiple sources to gather information.
    • Identifies cause and effect relationships between known and unknown variables.

    Problem Solving :

    • Validates Assumptions.
    • Assesses dependencies.
    • Acts in a fair and honest manner consistent with the Company's Code of Conduct.
    • Treats others with respect and maintains high standards of personal integrity.

    Quality Management :

    • Adheres to quality control guidelines and practices.
    • Coaches and provides feedback to others on development of problemsolving skills.
    • Tracks, identifies and promptly reports issues that may affect solution quality and brings forward improvement recommendations.
    )
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