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    Senior Servicenow Engineer - Bengaluru, India - SMC Squared India

    SMC Squared India
    SMC Squared India Bengaluru, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    JOB RESPONSIBILITIES


    • Develop ServiceNow enhancements and modifications to existing applications such as ITSM, CMDB as well as create custom applications.


    • Create and modify catalog items, portals, workflows, flow designer, and other ServiceNow development functions.


    • Support, edit, and create integrations to other products and services including the use of integration hub and orchestration, webservices, APIs, and related transform mappings.


    • Work as a team to troubleshoot complex issues or complex development but also be able to work on your own independently from others.


    • Triage and support issues from users on the ServiceNow platform and related applications and modules.


    • Document and annotate scripts, process flows, update sets, and other workflows associated with ServiceNow development.


    • Conducts system analysis, process flows, system interfaces, validations, testing, training, implementation, and change management.


    • Work closely with business leadership to respond to, and proactively identify, challenges that can be solved with system and/or process improvements.


    • Work closely and effectively with others to maintain consistent process and documentation around requirements, design, development & deployment.


    • Prepare necessary documentation and perform adequate knowledge transfer to the support, administration and learning and development teams to ensure effective change management and adoption.


    • Maintains membership in relevant industry groups and conferences

    REQUIRED SKILLS & ABILITIES


    • 5-8 years of experience in a system engineering role


    • 4-6 years of hands-on ServiceNow administration and implementation


    • ServiceNow Certified System Administration Certification required


    • Desired ServiceNow Certified Application Developer


    • Deep working knowledge of ITSM, ITIL, CMDB, IntegrationHub, and Flow Designer


    • Strong problem solving, critical thinking, and analytical skills and willingness to present on a variety of functional or technical topics to broad audiences.

    Desire to learn and apply new technologies

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