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    Customer Care Executive - Mumbai, India - Crysendo

    Crysendo
    Crysendo Mumbai, India

    1 week ago

    Default job background
    Full time
    Description

    Company Overview

    Crysendo, a reputable company in the retail appliances, electrical, and electronic equipment industry, has been revolutionizing the smartphone and smartwatch accessories market for the past 5 years. We offer a wide range of trendy and high-quality accessories, including cable protectors, headphone cushions, cable organizers, earphone eartips, and smartwatch straps. With our mission to bring modern trends to our customers' doorsteps, Crysendo has become a trusted name in the industry.

    Job Overview

    We are looking for a Customer Care Executive to join our team at Crysendo. As a Customer Care Executive, you will be responsible for providing exceptional customer service and resolving customer queries and issues. This is a full-time position located in Mumbai, Maharashtra, India.

    Qualifications and Skills

    • High school diploma or equivalent qualification
    • Excellent verbal and written communication skills
    • Strong problem-solving and decision-making abilities
    • Empathy and patience while dealing with customer queries and complaints
    • Ability to multi-task and prioritize in a fast-paced environment
    • Attention to detail and accuracy in handling customer orders and information
    • Basic computer skills and proficiency in using customer service software
    • Positive attitude and a passion for delivering exceptional customer service
    • Experience in a customer service role is preferred, but not required

    Roles and Responsibilities

    • Provide excellent customer service by responding to customer inquiries in a timely and professional manner
    • Resolve customer complaints and issues promptly and effectively
    • Assist customers in choosing the right products based on their needs and preferences
    • Process customer orders, returns, and exchanges accurately
    • Maintain customer records and update customer information in the database
    • Collaborate with other teams to ensure customer satisfaction and timely resolution of issues
    • Stay updated with product knowledge and upcoming trends in the smartphone and smartwatch accessories industry
    • Handle customer escalations and provide appropriate solutions
    • Identify opportunities for process improvements and share customer feedback with the relevant teams
    • Adhere to company policies and procedures to ensure customer data security and privacy
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