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    Sr. Associate - Chennai, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Chennai, India

    5 days ago

    Default job background
    OTHER
    Description

    Application Lead

    Qualification:

    B Sc, BE, MCA

    Responsibility:

    Stakeholder Management:

    • Communication with Business users related to resolving queries, obtain clarifications and providing updates.
    • Setup Business bridge calls to update status of Critical incidents / Outages.
    • Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

    Service Management:

    • Responsible for the project tasks assigned.
    • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.
    • Manage queue effectively and allocate tasks to the team based on an allocation plan.

    Service Tracking:

    • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).
    • Conduct peer reviews and ensure quality of deliverables.

    Service Execution:

    • Comply to defined process during task execution (including problem management, KEDB management etc).

    Knowledge Management:

    • Contribute and participate proactively in knowledge sharing sessions.
    • Provide complete KT to support teams before any production release.

    People Management:

    • Manage and mentor the mentees (team).
    • Provide inputs for development of learning plan for the team.
    • Act as a buddy for new hires.
    • Shares recommendation towards Performance management and recognition of team members.

    Contribution to Org Initiatives:

    • Adhere to Organization policies and procedures.
    • Participate in project and organization initiatives led by the Delivery leadership.
    • Contribute new ideas and innovative approaches at work, including CSI themes.
    • Collate data and provide inputs for reporting requirements.

    Business Development and Customer Relationship Management:

    • Participate in customer meetings and provide project updates.

    Account Operations:

    • Perform task estimation.
    • guide the service analyst on estimation.
    • Coordinate shift operations and logistics.

    Audit:

    • Participate in audits as necessary.

    Must Have Skills

    • .Net Core
    • .Net Framework
    • ASP.NET
    • Data Management
    • Data governance

    Good To Have Skills

    • .Net Programming-VB .Net
    • ANSI SQL
    • .Net Programming-C# .Net
    • ADO.NET
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