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    Customer Tech Support - Mumbai, India - timesjobs

    timesjobs
    Default job background
    Full time
    Description

    • Manage incoming and outgoing calls.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Manage CRM tool.
    • Prepare product or service reports by collecting and analyzing customer information.
    • Contribute to team effort by accomplishing related results as needed.

    FUNCTIONAL AREA
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