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    Customer Executive - Hyderabad, India - 4Bell Technology

    4Bell Technology
    4Bell Technology Hyderabad, India

    1 week ago

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    Full time
    Description
    Job Requirements

    Job Title: Service Engineer or After Sales Support or Customer Executive at 4Bell Technology - Hyderabad.

    Company Name: 4Bell Technology

    Location: Hyderabad

    Salary: Best in Industry

    Employment Type: Full Time, Permanent

    Job Description:

    Are you passionate about providing exceptional after-sales support? Are you technically skilled and ready to take on challenges in the realm of industrial equipment and machinery? Join our team at 4Bell Technology as a Service Engineer and be a crucial part of our Customer Success, Service & Operations department. In this role, you will play a pivotal role in ensuring the smooth functioning of our machines' services, contributing to our commitment to excellence.

    Key Responsibilities:

    • Handle after-sales support for machines 24/7, ensuring uninterrupted service.
    • Install machines efficiently, ensuring they are ready for optimal performance.
    • Attend breakdown calls from customers and helpdesk, providing prompt resolutions.
    • Perform preventive maintenance as per SLA agreements to enhance machine longevity.
    • Collect payments according to directives from Area Manager/Team Leader.
    • Timely submission of vouchers to streamline administrative processes.
    • Adhere to provided SLAs to meet customer expectations and company standards.
    • Ensure software upgrades are carried out to keep machines up to date.
    • Escalate calls based on the established Escalation Matrix.

    Qualifications:

    • Minimum 0-5 years of relevant experience in after-sales support or related field.
    • Any Graduate (UG) degree.
    • Any Postgraduate (PG) degree.
    • Doctorate degree not required but valued.

    FAQs:

    Q: What is the primary role of a Service Engineer at 4Bell Technology?

    A: As a Service Engineer, you will be responsible for handling after-sales support for machines, including installation, maintenance, attending breakdown calls, and ensuring timely software upgrades.

    Q: What qualifications are necessary for this role?

    A: We require candidates to have a minimum of 0-5 years of relevant experience and hold at least a graduate degree.

    Q: Is this a full-time position?

    A: Yes, this is a full-time, permanent position.

    Q: How will the salary be structured?

    A: The salary for this position is competitive and will be communicated during the interview process.

    Q: What industries does 4Bell Technology operate in?

    A: We specialize in the Industrial Equipment / Machinery sector.

    Q: What department does this role fall under?

    A: This role falls under the Customer Success, Service & Operations department.

    Q: How can I apply for this position?

    A: To apply, please submit your updated CV and relevant details through our application portal. Our hiring team will review your application and get in touch if there is a match.

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