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    Cluster Sales Manager - Noida, India - Tata AIA Life Insurance

    Tata AIA Life Insurance
    Tata AIA Life Insurance Noida, India

    1 day ago

    tata aia life insurance background
    Description

    JOB DESCRIPTION

    A. Position Overview

    Position Title

    Cluster Manager

    Department

    IDFC First

    Level/ Band

    Manager - 401

    Role Summary :

    -Liase with Bank's Regional officers and Zonal Officers and ensure alignment on Life Insurance Business

    -Visit zones and regions - interact with Zonal Officers, Cluster Officers and Bank branch managers

    -Guide and support team to ensure achievement of targets

    -Interact with customers to explain the products and solutions

    -Ensure activation, persistency & productivity is maintained.

    -Ensure quality of recruits hired in the team

    -Maintain & drive compliance at the zone

    B. Organizational Relationships

    Reports To

    Zonal Manager

    Supervises

    KAM

    C. Job Dimensions

    Geographic Area Covered

    Cluster(s)

    Stakeholders Internal

    Supervisors, Team (KAMs), Ops, Underwriting, Legal

    External

    IDFC First bank – Channel Partner

    D. Key Result Areas

    Partner and Client Management

    ·Exceeding regional targets (NB, renewal, STP, digitisation, product mix etc)

    ·Interact with the Bank Regional Officer and his/her team to ensure alignment towards Tata AIA in life insurance

    ·Engage with customers to explain the products and promote the brand

    ·Ensure team is focused on Sales and support to all branches assigned.

    ·Drive local contests and engagements to engage teams

    ·Keep track of all contests and initiatives launched – bank, other insurers and Tata AIA Life

    ·Maintain a strong relationship with Regional Officer and Bank Branch manager - interact with them regularly to assess business status. Take help from them to push & motivate them to maintain productivity

    ·Managing the relationship between internal team and channel partner so as to foster sales for the company and maintain utmost levels of responsiveness to requirements from the Channel Partner

    ·Aid the bank branches to adopt new processes and technology

    Team Management

    ·Assign target to each KAM at a branch level – NB, renewal, STP, resolutions, special projects/initiatives undertaken, product mix.

    ·Ensure team is hands on with each branch and maintains a high engagement level with each member

    ·Team development and training

    ·Retention of high performing talent

    ·Keep ZH and National Head updated about on – ground activities by Bank and competitors

    Customer service

    ·Ensure adequate customer service – grievance redressal, claim settlement, renewal etc.

    Risk Management

    'Own-up' the risk of the function by developing a risk aware culture throughparticipationinmeasurement,analysisandmitigationofrisksassociatedwiththerespectivefunction.Thisincludesdevelopmentofriskresponseprocesses,participation in contingency and business continuity programs and reporting ofemerging risks with potential impacts.Also respond to risks highlighted byemployees through formal / informal mechanisms and advice on various riskmanagement issues within the organization and provide feedback.Participate inimplementingriskmitigationplanthroughoptimumresourceallocation,monitoringandreportingonstatus.

    E Skills Required

    Technical

    ·Good product knowledge

    ·Good knowledge of MS Office

    Behavioral

    Essential

    Desired

    Interpersonal skills

    ·

    Communication skills

    ·

    Creative thinking skills

    ·

    Supervising / Leadership skills

    ·

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