Jobs
>
Assistant Manager
>
Delhi

    Assistant Manager - New Delhi, India - Apeejay Stya Education (Svran Foundation)

    Apeejay Stya Education (Svran Foundation)
    Apeejay Stya Education (Svran Foundation) New Delhi, India

    6 days ago

    Default job background
    Description
    Assistant / Deputy Manager - Stakeholder Experience, Apeejay Education, Apeejay Society


    About US:


    The Apeejay Education Society, established by the leading Industrial House of Apeejay Stya in the year 1967, has built a rich heritage of nearly four and half decades in the field of quality education through a family of 29 institutions, i.e.

    13 schools and 16 institutions of higher learning, in various states of the country, along with the Apeejay Stya University – India's first Liberal Arts University focused on Technology & Research.

    All Apeejay institutions are guided by the vision of late Dr.

    Stya Paul, Founder President, Apeejay Education Society, of 'value-based holistic education, focusing on acquiring thinking skills and learning how to learn for life' - a truly global vision, transcending the confines of state and country, and is drive by innovative techniques, progressive curricula and state-of-the-art infrastructure.


    The motto of the Society, "Soaring High is My Nature" with its origins in the literature and principles of Ancient and Modern India, enshrines our belief that true education inculcates a constant pursuit of excellence on the strength of human and moral values, and truly prepares the individual for the challenges of life.


    Job Responsibilities:

    Stakeholder Relationship Management:

    • Develop and maintain strong relationships with key stakeholders – both internal and external, including parents, Heads of Institutes, Faculty, students, and other internal teams.
    • Act as a bridge between stakeholders and the organization, addressing concerns and ensuring their feedback is adequately is addressed / resolution provided within the laid down guidelines and policies.

    Communication:
    - institutes regarding communication strategies to keep stakeholders informed and engaged.- communication, including to regulatory bodies, as required.


    Issue Resolution:

    • Manage and address Stakeholder inquiries, feedback, escalations.
    • Proactively identify and address any issues or concerns raised by stakeholders.
    • Work closely with relevant departments to resolve issues and ensure a positive Stakeholder experience.
    • Monitor process(s) on an ongoing basis to ensure optimum service delivery

    Feedback Collection and Analysis:

    • Developing and implementing mechanisms / use tools like Survey Monkey and Google forms for Net Promoter Score (NPS) / Satisfaction surveys administration
    • Conduct data analysis, analyze feedback to identify improvement opportunities.
    • Collaborating with crossfunctional teams to drive necessary improvements and action plans for desired outcomes.
    • Training and educating staff on 'Stakeholder Management'
    • Further to provide regular reports and insights to senior management and stakeholders

    Process Improvement:

    • Continuously assess and improve processes related to stakeholder interactions.
    • Collaborate with crossfunctional teams to implement changes that enhance overall stakeholder satisfaction.
    • Propose / outline policies and systems for improved stakeholder service across institutions.
    • Handle and manage process failures that lead to stakeholder dissatisfaction.

    Training and Development:

    • Train and develop internal team members on effective stakeholder engagement and service practices.

    Metrics and Reporting:

    • Establish key performance indicators (KPIs) /dashboards to measure and report on the effectiveness of stakeholder engagement initiatives.
    • Provide regular reports to senior management on stakeholder experience metrics and trends.

    Cross-functional Collaboration:

    • Collaborate with various departments, including sales, marketing, customer support, and product development, to ensure a cohesive approach to stakeholder experience.

    Innovation:

    • Stay updated on industry trends and best practices to bring innovative ideas to enhance stakeholder experience.


    In summary, the role involves managing relationships, resolving issues, collecting feedback, improving processes, and ensuring that the organization maintains a positive and collaborative relationship with its stakeholders.


    Competencies and skills required:

    • Clear verbal and written English communication
    • Ability to listen and problemsolving
    • Ability to empathize
    • To identify and anticipate customer needs
    • Flexibility
    • Dependability
    • Interpersonal skills
    • Ability to handle pressure/work under stress
    • Emotional stability mid to high
    • High emotional intelligence, positive attitude, and ability to calmly deal with irate or upset individuals
    • Peopleoriented, communicate and coordinate with internal departments/people
    • Follow up on customer interactions
    • Proficient with MS applications
    • Selfmotivated and driven

    Qualifications:
    Graduate/Post Graduate degree / diploma in a relevant subject (preferably in PR/Management/Administration) from a reputed institute.


    Experience / Knowledge :

    • Minimum of 5 yrs of experience in a similar role.
    • Excellent communication skills in English and Hindi, are a must have.
    • Excellent skills in MS Excel and PowerPoint are a prerequisite.

    Job Location:
    New Delhi (South Delhi)

    Remuneration:
    Salary is not a constraint for the right candidate.

    Interested candidates may send in their CVs to along with current, expected CTC, and notice period details.
  • VISAThing

    Assistant Sales Manager

    2 weeks ago

    VISAThing New Delhi, India

    As a Sales Executive of a visa processing company, your primary responsibility is to manage and oversee the sales team's activities and ensure that sales targets are met. Your job description may include the following tasks: · B2C Sales: · - Develop and implement sales strategies ...

  • Gnothi Seauton

    Executive Assistant to Managing Partner

    2 weeks ago

    Gnothi Seauton Delhi, Delhi, India

    **About Us** · Gnothi Seauton is focused on purposeful storytelling through a systems thinking approach. We live in a buyer-centric world, where companies need to connect with customers on their terms. This role is for the curious, the determined, the creators, and the problem so ...

  • Give Me Trees Trust

    Personal Assistant to Managing Trustee

    2 weeks ago

    Give Me Trees Trust Delhi, Delhi, India

    **Job description** · Give Me Trees Trust is one of the largest community based voluntary tree planting and conservation movements in India, having facilitated the plantation and preservation of more than 23 million trees all over the country in the last 45 years, with more than ...

  • Pan Macmillan Publishing India Private Limited

    Assistant Managing Editor

    5 days ago

    Pan Macmillan Publishing India Private Limited Delhi, Delhi, India

    Pan Macmillan India is looking for a creative and organised Assistant Managing Editor to oversee and manage editorial processes with respect to the India publishing programme, with overall responsibility for a number of frontlist titles. Working with the Editorial team to ensure ...

  • Give Me Trees Trust

    Personal Assistant to Managing Trustee

    1 week ago

    Give Me Trees Trust Delhi, Delhi, India

    **Job description** · Give Me Trees Trust is one of the largest community based voluntary tree planting and conservation movements in India, having facilitated the plantation and preservation of more than 23 million trees all over the country in the last 45 years, with more than ...

  • Wee Print

    Assistant Manager

    5 days ago

    Wee Print Patparganj, Delhi, Delhi, India

    **About Us**: · Wee Print is a renowned print and packaging company dedicated to delivering high-quality printing and packaging solutions to our clients. With advanced technology and a commitment to excellence, we specialize in providing customized services tailored to meet the d ...

  • Hospitality Talents - Recruitment Agency

    Assistant F&B Manager

    6 days ago

    Hospitality Talents - Recruitment Agency Delhi, India

    Job DescriptionHospitality Talents , agence de recrutement spécialisée dans les profils hôtellerie-restauration est à la recherche d'un · Assistant F&B Manager · pour un hôtel prestigieux dans le centre de Bruxelles. Pour cette fonction, nous cherchons un profil avec les épaules ...

  • Asian Paints

    Assistant Manager

    2 days ago

    Asian Paints Delhi, India

    Job Accountabilities · • Assist in preparation of Work Breakdown and Project Coding Structures for control at Initial Stage of Project · • Review preparation and updates of Integrated EPC Primavera schedule/MS Project, Analysis of the Critical Path · • Assisting Establishing L ...

  • Kauvery Hospital

    Assistant Manager

    5 days ago

    Kauvery Hospital Delhi, India

    Job Title: Assistant Manager or Deputy Manager - Branding and Marketing Communication · Job Description: · As the Assistant Manager for Branding and Marketing Communication at Kauvery Group of · Hospitals, you will work closely with the Head of Branding to drive impact strategies ...

  • Zydus Wellness

    Assistant Manager

    2 days ago

    Zydus Wellness Delhi, India

    Job Title: Assistant Manager- Cost Finance · Location: · Moraiya Plant/ HO · Reporting: · Deputy Manager - Finance · Experience: · 4-5 years · Industry: · FMCG/ Manufacturing · Job Responsibility · Should have experience of Cost Management, Margin reporting & analysis, product co ...

  • DMart - Avenue Supermarts Ltd

    Assistant Manager

    5 days ago

    DMart - Avenue Supermarts Ltd Delhi, India

    Designation – Assistant Manager-Architect · Brief Description about Avenue Supermarts Limited (DMart): · Avenue Supermarts Limited, is a two-decade old company and is into retail business. Avenue Supermarts Limited operates one of the leading and popular supermarket chains under ...

  • IGT Solutions

    Assistant Manager

    6 days ago

    IGT Solutions Delhi, India

    Assistant Manager: Inside Sales(Immediate Joiners Preferred) Location: Permanent Remote Responsibilities: · Develop strategies for both acquiring and nurturing leads to drive awareness, consideration and purchase intent across all channels. · Proactively partner with regional s ...

  • CAREER141

    Assistant Manager

    6 days ago

    CAREER141 delhi, India

    COMPANY: Leading Medical product manufacturing · POSITION : Assistant Manager - Odoo ERP System Developer/Operator · LOCATION: Saudi Arabia · SALARY : SAR · OVERVIEW: · Our client is seeking for an experienced Assistant Manager - Odoo ERP System Developer/Operator to join their ...

  • Genpact

    Assistant Manager

    1 week ago

    Genpact Delhi, India

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • Intertek India

    Assistant Manager

    2 weeks ago

    Intertek India Delhi, India

    Job Locations: Delhi / Mumbai/ Bangalore (1 Position each) · Roles & Responsibilities: · Deliver high quality IT support services. · Remote endpoint and end user support, for incident, request, and project. · Maintain Endpoint standards and configuration. · Support Windows 10/11 ...

  • Genpact

    Assistant Manager

    4 days ago

    Genpact Delhi, India

    With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...

  • The Souled Store

    Assistant Manager

    1 week ago

    The Souled Store Delhi, India

    About Us · The Souled Store is a homegrown youth casual-wear brand started in 2013. We are one of India's largest online merchandising platforms with licenses like Disney, Warner Bros., WWE, IPL, Viacom18 to name a few. Apart from selling products with themed designs such as supe ...

  • SAEL

    Assistant Manager

    1 week ago

    SAEL New Delhi, India

    About Company · SAEL Group has emerged with a bold vision of establishing world-class renewable assets spanning the solar and biomass sectors, with a steadfast commitment to ensuring stable profitability. We are utilizing agricultural waste as fuel to produce renewable power roun ...

  • Cadence Design Systems

    Assist Manager

    5 days ago

    Cadence Design Systems Delhi, India

    Handling the day-to-day operations relating to Employee Travel expense claims and Third Party Accounts payable process for our India region entities. · Job Responsibilities: · Key member of GFSS responsible for Employee Travel Expense Claims processing, Employee Queries, Employee ...

  • India Infrastructure Publishing Private Limited

    Assistant Manager

    6 days ago

    India Infrastructure Publishing Private Limited New Delhi, India

    Overview: · India Infrastructure Publishing is seeking a dynamic and results-oriented Assistant Manager - Sales to join our Conference Team. The ideal candidate will be responsible for driving sales revenue, developing client relationships, and supporting the overall growth of ou ...