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    Analyst, Customer Service Officer, Distribution - kolkata, India - DBS Bank

    DBS Bank
    dbs bank background
    Description
    Analyst, Customer Service Officer, Distribution -(WD55974)

    Job Purpose:
    The position ensures to:

    • Execute all aspects related to branch operations in a timely and effective manner

    • Ensure effective customer service

    • Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

    Key Accountabilities
    Fulfil all responsibilities in relation to:

    • Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance

    • Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers

    • Support the branch operations officer in book-keeping and maintenance of documents.

    Job Duties & responsibilities


    • Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions

    • Process cash transactions, transfer transactions and clearing of instruments

    • Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits

    • Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard

    • Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

    • Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

    Required Experience

    Education / Preferred Qualifications

    Graduate preferably Banking/Commerce

    Core Competencies

    • Excellent interpersonal and communication skills

    • Ability to build strong relationships with clients.

    • Responsible

    • Ability to meet deadlines.

    • Knowledge about internal/external regulations.

    Technical Competencies

    • Good Computer Knowledge

    Work Relationship

    • Team player

    • Self-motivated and takes initiative



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