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    Product support Specialist, Product Support Specialist - Hyderabad, India - Amazon

    Amazon
    Amazon Hyderabad, India

    1 week ago

    Amazon background
    Description


    AMAZON strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

    By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform.

    Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.

    The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.


    About Amazon India Development Centers:

    Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad and Chennai The vision was to utilize the top talent available in India to drive our global business growth.

    Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Check us out at

    Key job responsibilities
    Key job responsibilities
    Demonstrate Bias for action by timely completing the assigned benefits processes with 100% accuracy.


    • Demonstrate Customer obsession by addressing employee queries received via email or tickets with SLA and provide accurate resolution to employee issue.
    • Demonstrate Ownership by highlighting any potential risk issues and challenges that may cause impact to our employees.
    • Demonstrate Ownership by reviewing process documentation and making updates on a regular basis.
    • Provide required support to SME/Team lead for Dive deep into data and benefits stats reporting.
    • Liaise with internal (support teams like Payroll, Employee resource center, Exits, On boarding team etc.) and external stake holders (Insurance vendors) for resolving employee queries and complete administrative processes.
    We are open to hiring candidates to work out of one of the following locations:

    Hyderabad, TS, IND

    BASIC QUALIFICATIONS

    • 3+ years of human resources experience
    • 1+ years of Microsoft Office products and applications experience
    • 1+ years of customer service experience
    • Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
    PREFERRED QUALIFICATIONS

    • 2+ years of human resources functions experience
    • Knowledge of HRIS or Applicant Tracking Systems are preferred
    • Experience with Payroll Systems, HRIS
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