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    MS Dynamics CRM Developer - Chennai, India - HTC Global Services

    HTC Global Services
    HTC Global Services Chennai, India

    3 days ago

    HTC Global Services background
    Technology / Internet
    Description

    Essential Job Functions & Required Skills:


    • Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service


    • Proficiency in designing, developing and implementing business processes, plugins and workflows


    • Experience in designing and creating custom entities and relationships between those entities


    • Experience in handling multiple business unit with data segregation and cross BU access/roles


    • Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint


    • Experience of software development using Microsoft .Net, C#, JSON and jQuery


    • Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps


    • Strong Hand on experience in Scheduled Reports, Custom SSRS reports with multiple data sources (external & internal)


    • Experience in developing automations using Power Automate and Power Apps


    • Experience in developing application which can be published to Azure


    • Experience in handling huge volumes of case and email records


    • Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application


    • Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD


    • Experience in designing and automating the survey forms using MS Forms Pro


    • Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus


    • Hands-on experience in developing Power BI Dashboards & Reports is a plus


    • Provide troubleshooting/technical support

    · Actively participate in design and analysis sessions to ensure sound team decision-making

    · Support system and user acceptance testing activities, including issue resolution

    · Complete technical documentation to ensure system is fully documented

    · Share best practices and lessons learnt from past implementation efforts

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