- Coordinates all pre-sales activity for small- and medium-size customers
- Collects complete and correct data upfront
- Validates data for accuracy
- Keeps systems up-to-date with customer information and legal documents
- Manages cases according to regional Case Management guidelines
- Oversees quote approval process
- Assists with New Customer set up
- Handles escalation between Sales Support and other internal groups
- Operates in the optimized case load range
- Works on small projects in addition to everyday role
- Follows up with customer on required documents and missing information
- Ensures Customer PO compliance
- Follows up on orders
- Assists with customer questions via email or phone
- Assists with gathering preliminary QBR info
- Project manages single country, large, complex deals
- Manages all changes and keeps the quote and documents up to date
- Engages cross-functional teams to coordinate requirements against deadlines
- Handles Internal Service Tickets to resolve Credit and Billing issues
- Executes Data corrections in Siebel based on fall out report
- Facilitates SFDC opportunity management by cleaning up opportunities based on guidelines
- Trains Sales reps on new tools, processes, and policies
- Delivers refresher trainings to address knowledge gaps
- Communicates process improvements and enhancements to Sales Team
- 1+ years experience preferred
- Bachelor's degree preferred
-
IT Support Associate
1 week ago
Netskope Bengaluru, India**About Netskope**: · Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we start ...
-
Associate - Support
6 days ago
Give Karnataka, IndiaThis is a remote position. · **Role**: · We are looking for a Associate - Support to join our Partner & Platform Success Practice (PPSP) team & to help us grow our business technology team. PPSP is part of Centre Of Excellence (Delivery Team) & is responsible for providing suppor ...
-
IT Support Associate
1 week ago
ADCI - Karnataka - A66 Bengaluru, Karnataka, IndiaBachelor's degree/Diploma · - 6 months to 18 months of work experience. · - Good communication skills · At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offer ...
-
Support Associate
1 week ago
SAP Bengaluru, India**We help the world run better** · **About the team** · CIC is a valued and trusted team where the customer is at the center of everything. Our strategy is to delight customers always and be a driving force to ensure Customer success. Be a part of the Next Generation Support by a ...
-
Support Associate
1 week ago
SAP Bengaluru, India**We help the world run better** · **COMPANY DESCRIPTION** · *** · SAP Customer Success - Premium Hub - CoE is recognized for its world-class customer care, its leading service and support offerings and its fast-growing business. We strive to further improve our innovative servic ...
-
Customer Support Associate
1 week ago
IntouchCX Bengaluru, India**THE ROLE: Customer Service Associate - Non-Voice** · **About Intouchcx** · Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experi ...
-
Customer Support Associate
1 week ago
Tekhunt Solutions Bengaluru, IndiaON Role - Customer Support Associate/Sr. Associate · Process: Voice · Rotational Graveyard shifts - Night Shifts (two way cab will be provided) · Male & female can apply · Qualification: Any degree can apply · 5 days working and 2 days Rotational off · Work from Home · Work Locat ...
-
Customer Support Associate
1 week ago
Recruit kart private limited Bengaluru, IndiaCUSTOMER SUPPORT ASSOCIATE - E- COMMERCE PROCESS - WFO · Process-Domestic Voice Process. · Shifts-6 days working, 1 rotational off. · - *Fresher or minimum 6 months experience in BPO or customer support. · *Day for Female till 9 PM/ Rotational for Male. · Graduate or UG can apply ...
-
Customer Support Associate
3 days ago
IntouchCX Bengaluru, India**THE ROLE: Customer Service Associate - Non-Voice** · **About 24-7 Intouch** · 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer ...
-
Customer Support Associate
5 days ago
The OmniJobs Bengaluru, IndiaJob Title: Customer Support Associate (Fresher) Location: Noida, Uttar Pradesh · Job Description: We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Associates. As a Fresher Customer Support Associate, you will play a vital role in ensuring ...
-
Customer Support Associate
1 week ago
Subhadrajobs consultancy Bengaluru, Karnataka, IndiaWe are hiring for the Customer Support Associate for the Bpo, · We are giving a free jobs. · Any Graduate can apply. · Need fluent English + Hindi + Tamil + Kannada + Malayalam languages. · Day shift there. · It's WORK FROM OFFICE. · CTC : 20 K to 25 k ctc incentive and Quarterly ...
-
Customer Support Associate
5 days ago
Child Support Foundation Bengaluru, IndiaRole-customer support Associate · qualification-puc/Graduate · Languages-english Hindi · sal · **Job Types**: Full-time, Permanent, Fresher · Schedule: · - Day shift · - Monday to Friday · - Morning shift · Ability to commute/relocate: · - Bengaluru, Karnataka: Reliably commute ...
-
Product Support Associate
6 days ago
WATI Bengaluru, IndiaWATI is an early-stage, venture-backed SaaS platform defining how companies communicate with customers. Through our customer engagement software, built on WhatsApp's Business API, businesses can easily engage with their customers in real-time at scale · We are hiring a **Product ...
-
Customer Support Associate
1 week ago
e Satisfy Solutions Bengaluru, IndiaWe are Hiring For Customer Support Associate · Designation : Customer Support Associate · Process : E-Commerce · Qualification: UG/ Graduate can apply · Shifts : Rotational, 5.5 days working · Job Location : Sivancheeti Gardens, Shivaji Nagar, Bangalore · Work Mode : Work From Of ...
-
Customer Support Associate
1 week ago
IntouchCX Bengaluru, India**About IntouchCX** · IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer experiences for the world's most innovative brands. · **About ...
-
Cloud Support Associate
4 days ago
AWS India - Karnataka Bengaluru, Karnataka, IndiaBachelor's degree OR equivalent experience in a technical position · - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. · - Troubleshooting / Support experience · - Progra ...
-
Customer Support Associate
5 days ago
IntouchCX Bengaluru, India**THE ROLE: Customer Service Associate - Non-Voice** · **About Intouch Cx** · Intouch Cx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we're obsessed with providing remarkable customer expe ...
-
Customer Support Associate
13 hours ago
FloBiz Bengaluru, India**Customer Support Associate - Chat POC**: · About Company · FloBiz is India's first neobusiness platform. We're building mobile first solutions to digitize 70 million · MSMEs in India. My Billbook is one of our flagship products that allows small businesses to create · invoices, ...
-
Seller Support Associate
1 week ago
ADCI - BLR 14 SEZ Karnataka, IndiaEducation: Bachelor Degree in any discipline with 0-4 years of experience. · - Excellent written and verbal communication in English. · - Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement. · ...
-
Cloud Support Associate
4 days ago
AWS India - Karnataka - D11 Bengaluru, Karnataka, IndiaBachelor's degree OR equivalent experience in a technical position · - 0-1 years of experience in Linux/Windows Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. · - Troubleshooting / Support experience · - Progra ...
Sales Support Associate - bangalore, India - Equinix
Description
Who are we?
Equinix is the world's digital infrastructure company, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.
Sales Support AssociateJob Summary
The Sales Support Associate works closely with small and medium customers and sales reps and delivers value by providing proactive and reactive sales support.
Responsibilities
Pre-Sales Administration and Transactions Coordination
Customer Engagement
Complex Deal Support
Data Integrity
Process and Policy adoption and reinforcement
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.