- Testing and analyzing IT system and software performance.
- Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
- Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Avoid service interruptions by performing system installations, updates, and maintenance procedures.
- Preparing training manuals and FAQ materials for easy-access end-user guidance.
- Documenting processes and maintaining service desk records.
- Making recommendations to optimize IT performance and prevent future problems.
- Collaborating with internal departments to ensure that IT needs are met.
- Keeping informed of advancements in IT.
- Excellent Communication in English is a must
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Service Desk Analyst
Found in: Talent IN 2A C2 - 1 day ago
ECI Bengaluru, IndiaECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing c ...
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Service Desk Manager
Found in: Talent IN 2A C2 - 5 days ago
RapidBraiins Bangalore, India permanentResponsibilities: · Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests. · - Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets. · - Develo ...
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Service Desk Associate
Found in: Talent IN 2A C2 - 1 day ago
Unisys Bengaluru, IndiaWhat success looks like in this role:Who we are:Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and service ...
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Service Desk Engineer
Found in: Talent IN 2A C2 - 4 days ago
LTIMindtree Bengaluru, India· • Minimum 1-3 years of experience as a Help Desk / Technical Support Technician or Semi-Technical support role · • Good understanding of computer systems, mobile devices and other tech products. · • Strong problem solving abilities with Ability to diagnose and resolve basic te ...
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IT Service Desk Analyst
Found in: Talent IN C2 - 6 days ago
Philips Bengaluru, India Full timeJob Title · IT Service Desk AnalystJob Description · Job title: IT Service Desk Analyst · You are responsible for: · Resolve high number of Incidents & Requests daily from phone queue & Service Now queue · Create Knowledge Base items and other functions in Service Now Escalation ...
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Service Desk Engineer
Found in: Talent IN C2 - 5 hours ago
Hi Tech Informatics Pvt Ltd Bengaluru, India Full timeHi we are looking for Service Desk Engineer in Bangalore Location. · Required : Male Candidates. · Qualification: Any Qualification. · Sr.NoActivities · 1Provide a single point of contact for the agreed IT infrastructure management. · 2Develop and maintain Service Desk Operationa ...
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IT Service Desk Leader
Found in: Talent IN 2A C2 - 5 days ago
LucidPlus IT Solutions Bangalore/Anywhere in India/Multiple Locations permanentJob Responsibilities : · - Remote monitoring of the Services which are running in the client environment. · - Coordinate with client contacts for delivery of SLAs and reporting. · - Ensure 24/7 availability of team members for monitoring, prioritize resolution and escalation with ...
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IT Service Desk Technician
Found in: beBee S2 IN - 2 days ago
ATS Automation Bangalore, IndiaJob Summary: · We are seeking a dedicated and customer-focused IT Service Desk Technician to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT- ...
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Customer Service Desk
Found in: Talent IN C2 - 5 hours ago
Larn Learning Solutions Bengaluru, India Full timeCompany Overview · Larn Learning Solutions is a staffing and recruiting company with 2-10 employees. Our mission is to provide exceptional talent solutions to our clients. We are dedicated to helping organizations find the right professionals to support their business growth. Vis ...
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L1 Service Desk
Found in: Talent IN C2 - 4 days ago
Zones Bengaluru, IndiaDescription · Position at Zones JD Template · Job Title:L1 – Service Desk · Company Overview: · When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really on ...
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Service Desk Supervisor
Found in: Talent IN C2 - 4 days ago
Unisys Bengaluru, India Full timeWhat success looks like in this role: · Who we are: Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys' offerings include security software and ...
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Service Desk Engineer
Found in: Talent IN 2 C2 - 4 days ago
Xpertsol Bengaluru, India(Technical Support, IT Support, IT Helpdesk) · Responsibilities: · IT Support relating to technical issues involving Microsoft's core business applications and operating systems · Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. ...
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Service Desk Engineer
Found in: Talent IN 2A C2 - 5 days ago
vibry solutions pvt ltd Bangalore, India permanentJob Description : · Familiar with working on Windows 2003/Windows 2008, or Linux based distributions (preferably within a hosting environment) · A keen interest in networking and WAN technology · - Must be able to demonstrate a customer first approach to support · - The ability ...
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Administrator - Service Desk
Found in: Talent IN C2 - 3 days ago
Microland Bengaluru, IndiaRequired Skills · Functional | Organization Change and Development | Succession Planning · Functional | Financial Planning and Analysis | Variance Analysis - Budget vs Actual · Functional | IT Operations Management | Financial Management · Behavioral | Microland Skills | Executi ...
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Service Desk Analyst I
Found in: Talent IN 2A C2 - 1 day ago
StoneX Bengaluru, IndiaOverview · Job Summary:The Service Desk Analyst delivers maintenance for a primary incident solution, and it is reported to the centralized division of service desk. Usually, responsibilities include initial test, allocation of the task, research, and resolution of primary incide ...
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Senior Service desk Specialist
Found in: Talent IN 2A C2 - 4 days ago
LTIMindtree Bangalore Urban, IndiaLTIMindtree is Hiring · We are looking for a Experienced Technical support engineer with 5 - 8 years of relevant experience. · Note : "This is not a Lead or Manager role" · Job Description: Service Desk Engineer · This opportunity is with Mindtree Ltd. for the position of Engine ...
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Service Desk Agent – L1
Found in: Talent IN C2 - 4 days ago
Better Future Solutions LLP Bengaluru, IndiaJob DescriptionTechnical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat. · Good experience in handling the issues related to outlook, MS team, VNP, Office 365, internet ...
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Service Desk Agent – L1
Found in: Talent IN C2 - 4 days ago
Better Future Solutions LLP Bengaluru, IndiaTechnical Support/Service Desk Agent -L1 will be the part of Global Support Team supporting the Client Full Time Employees, Vendors/Contractors via voice/ email / chat. · Good experience in handling the issues related to outlook, MS team, VNP, Office 365, internet connectivity, p ...
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Service Desk Agent L1
Found in: Talent IN C2 - 3 days ago
Better Future Solutions LLP Bengaluru, IndiaTechnicalSupport/Service Desk Agent L1 will be the part of Global SupportTeam supporting the Client Full Time Employees Vendors/Contractorsvia voice/ email /chat. · Goodexperience in handling the issues related to outlook MS team VNPOffice 365 internet connectivity password reset ...
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13379 # 1 # Service Desk Coordinator
Found in: Talent IN C2 - 4 days ago
Qualitest Bengaluru, India Full timeJob Description: Service Desk Coordinator will coordinate the Service Desk activities and tasks, being responsible for coordinating consistent response, communication and delivery of Service Desk-based activities. · In this role, some of the key responsibilities will be to: · • ...