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    Service Desk - Bengaluru, India - Anva advanced Techserve Pvt Ltd

    Anva advanced Techserve Pvt Ltd
    Anva advanced Techserve Pvt Ltd Bengaluru, India

    Found in: Talent IN 2 C2 - 4 days ago

    Default job background
    Description
    • Testing and analyzing IT system and software performance.
    • Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
    • Prioritizing and resolving IT concerns and escalating serious issues to relevant stakeholders.
    • Avoid service interruptions by performing system installations, updates, and maintenance procedures.
    • Preparing training manuals and FAQ materials for easy-access end-user guidance.
    • Documenting processes and maintaining service desk records.
    • Making recommendations to optimize IT performance and prevent future problems.
    • Collaborating with internal departments to ensure that IT needs are met.
    • Keeping informed of advancements in IT.
    • Excellent Communication in English is a must

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