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    Business Development - Ahmedabad, India - Translate By Humans

    Translate By Humans
    Translate By Humans Ahmedabad, India

    2 weeks ago

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    Description

    Client Service Expert at Translate By Humans



    Job Description
    Translate By Humans is looking for a highly organized, quick-learning, and committed Client Service Expert with exceptional work ethics to attend to customer needs and ensure seamless cooperation.

    Requirements:
    • Understanding the type of inquiry, responding promptly, and in a service-oriented manner
    • Establishing and maintaining client relationships
    • Overseeing projects from client acquisition to final delivery
    • Acting as the main point of contact between clients and internal teams
    • Ensuring customer satisfaction and retention
    • Managing accounts and client relationships through various channels
    • Being open to learning and utilizing new technologies
    • Handling consumer issues and client calls as needed
    • Attending and coordinating events between clients and vendors
    • Creating project tasks and maintaining event reports
    • Building and maintaining vendor relationships
    • Communicating with vendors and understanding event requirements
    • Arranging interpreters and necessary documents for events
    • Strengthening relationships with existing and new vendors
    • Being customer-oriented with excellent communication skills
    • Having strong email writing abilities
    • Proactively managing workloads independently
    • Participating in video meetings and demonstrating strong presentation skills
    • Working collaboratively to meet client expectations
    • Experienced in localisation industry and working with B2B clients for 1-2 years
    • Shift Timings: 1 pm – 10 pm IST (UK Shift)


    Benefits:

    • Join a supportive and collaborative team
    • Continuous learning and development opportunities
    • Access to top clients and complex business challenges
    • Tools, equipment, and guidance for success
    • Promoting diversity and flexible working
    • Opportunity to make a real difference and contribute ideas
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