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    Business Development - Ahmedabad, India - Translate By Humans

    Translate By Humans
    Translate By Humans Ahmedabad, India

    2 weeks ago

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    Description
    Translate By Humans is in search of a highly organized, quick-learning, and committed Client
    Service Expert with exceptional work ethics to attend to customer needs and ensure
    seamless cooperation.

    Requirements

    ∙Understanding the type of inquiry, responding to them on time, and service oriented
    manner. (Inbound Sales)
    ∙Establish, maintain, and leverage client relationships time to time.
    ∙Oversee projects from client acquisition to coordination with the operations team
    and delivery of the final project to clients.
    ∙Be the point of contact between the client and internal teams, and responsible for
    accurately conveying the client's requirement to the internal teams.
    ∙Ensure ongoing support for customer satisfaction and retention.
    ∙Effectively manage accounts/client relationships through various activities such as,
    Email, Meetings, LinkedIn reach out, and Calls.
    ∙Be open to learning and utilising the latest technologies, services and tools.
    ∙Respond to consumer issues that are brought to your notice and promptly address
    them.
    ∙Should be responsible to handle client calls and interpretation events as and when
    required.
    ∙Attending an event, being the main POC between the client and vendors throughout
    the event.
    ∙Once the event is confirmed, create a project task and do the needful.
    ∙Keeping track of the events and creating reports every month.
    ∙Maintaining Vendor Database and building relationships with Vendors.
    ∙Contacting Vendors as and when the event is scheduled and should be able to judge
    the right vendors for the event.
    ∙Getting on Vendor Calls to understand their expectations and match our
    requirements.
    ∙Understanding the event details of the client, arranging Interpreters, and necessary
    documents (NDA/Agreement), and attending the specific event.
    ∙Maintain and strengthen relationships with existing and new vendors through regular
    communication, feedback, and further development plans.
    ∙Customer-oriented personality.
    ∙Excellent English communication skills, both written and spoken.
    ∙Strong email writing abilities.
    ∙Proactive approach with the capability to manage, organise, and prioritise workloads
    independently.
    ∙Comfortable with participating in video meetings, recordings, and demonstrating
    excellent presentation and communication skills.
    ∙Team worker and ready to meet client's expectations as promised (This includes
    working on weekends (if needed and urgent).
    ∙Prepared to work on a target basis once the probationary period is completed.
    ∙Well - versed with platforms like Google Meet, Zoom, Teams, and Webex.

    Experience: Prior 1 – 2 years of experience in the localisation industry and handling B2B clients.
    Shift Timings: 1 pm – 10 pm IST (UK Shift).

    Benefits

    • Join the Best Place to Work (Yes, we are not hesitant to claim it because we align our values and practices to ensure a safe and enjoyable work space)
    • Access to top-tier clients and complex business challenges
    • Work with a collaborative team who supports and encourages each other
    • Continuous development through our comprehensive learning approach
    • Tools, equipment, and guidance you need, to not just succeed but set new heights of success
    • We believe diversity helps us become better versions of ourselves. If you are part of our team, you are our Human, and we appreciate and respect you for who you are.
    • We encourage and fully support flexible working
    • Last but not the least, the opportunity to get involved, share ideas, and upskill right from the get-go. At TBH, you will make a real, tangible difference to the business, while furthering your own career.

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