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    Assistant Manager - Hyderabad, India - Hyatt Hotels Corporation

    Hyatt Hotels Corporation
    Hyatt Hotels Corporation Hyderabad, India

    Found in: Talent IN 2A C2 - 3 days ago

    Default job background
    Tourism / Travel / Hospitality
    Description

    Main Duties: PREFERABLY WITH HOSPITALITY (HOTELS) EXPERIENCE

    · Conducts a Training Needs Analyses and makes recommendations to Department Heads and to develop departmental training plans

    · Together with the Human Resources Manager identifies employees for

    development, recommends and monitors individual development plans

    · Develops employees to maximize their potential and prepares them for future

    promotional opportunities by conducting counselling sessions where development

    needs are discussed

    · Ensures compliance with corporate and hotel training plans

    · Maintains complete and accurate training records

    · Stays current with the latest training development in the market

    · Increases the consistency of customer service and supervisory leadership skills by

    utilizing training as a strategy to achieve customer service and operational goals

    · Utilizes motivational training techniques to develop and implement service skills and

    Standards.

    · Ensures that required training programs are conducted regularly

    · Reacts to any observed performance deficiencies and develop training materials to improve the employee's skills accordingly

    · Conducts management training courses regularly

    SECURITY, HEALTH AND SAFETY

    · Maintains a safe and secure environment for guests and employees

    · Ensures that all employees follow safety rules and procedures

    · Fully understands the hotel's fire, emergency, and bomb procedures

    · Ensures that the highest standards of personal hygiene, dress, uniform, appearance,

    body language and conduct are maintained by all employees

    MISCELLANEOUS

    · Attends meetings and training required by the Human Resources Manager

    · Accepts flexible work schedule necessary for uninterrupted service to hotel guests

    · and stakeholders

    · Maintains own working area, and materials clean, tidy, and in good shape; reports

    defective materials and equipment to the appropriate person within the hotel

    · Continuously seeks to endeavor and improve knowledge of own job function

    · Perform duties as may be assigned.


    • Is well updated on:

    Hotel fire, bomb, and emergency procedures

    Hotel health and safety policies and procedures

    Hotel facilities and nearby sights of interest and importance (i.e., hospitals,

    stations, tourist sights)

    Hotel standards of operation and departmental procedures

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