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    Junior Executive - Kolkata, India - 282 KONE Elevator India P

    282 KONE Elevator India P
    282 KONE Elevator India P Kolkata, India

    3 days ago

    Default job background
    Full time
    Description

    KONE employs over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

    What will you be doing ?

    Customer Relationship Management

    • Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)

    • Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.

    • Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.

    • Accountable for equipment safety and performance

    • Accountable for managing the site environment during service operations

    • Accountable for identifying site risk, and communicate them to his supervisor

    • Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure

    • Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

    Service Operations

    • Accountable for the end-users and the site safety

    • Accountable for the safe working environment

    • Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.

    • Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes

    • Responsible for effectively planning his workload, in conjunction with the service supervisor

    • Accountable for raising sales lead to his supervisor

    • Accountable for very precise and timely back reporting of the work done according to the process

    • Responsible for submitting time sheets based on the execution

    • Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.

    • Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition

    • Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

    Leadership / People Management

    • Responsible for regular update of his supervisor on all relevant information

    • Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training

    • May be required to give training/coaching to persons nominated by the supervisor

    What do we offer?

  • Career progression and opportunities within a global organization
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work
  • Comprehensive learning and development programs covering a wide range of professional skills
  • You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

    • Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.

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