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    Incident Problem Manager - Chennai, India - LTIMindtree

    LTIMindtree background
    Technology / Internet
    Description

    Experience Range - 8 years to 12 years

    Location: Chennai or Bangalore

    Notice Period: Immediate Joiners or Less than 30 days

    Incident/ Problem/ Change management JD:

    Mandatory Skills :

    experience in Incident management, Change & problem management.


    • Should have strong understanding of ITIL V4 processes.


    • Very strong communication skills and should be able to understand business impact and should drive the Major incident process.

    An Incident Manager has responsibility for:


    • Driving the efficiency and effectiveness of the incident management process, Change and Problem Management.


    • Producing management information, including KPIs and reports


    • Monitoring the effectiveness of incident management and making recommendations for improvement


    • Developing and maintaining the incident management system


    • Driving, developing, managing and maintaining the major incident process and associated procedures


    • Reviewing and auditing the process


    • Ensuring that all IT teams follow the incident management process for every incident

    Roles:


    • Responsible for the composition and distribution of Major Incident communications according to the MI communication guidelines.


    • Responsible for Major incident notifications and follow up communications.


    • Track and record incident timelines.


    • Track and record updates and follow ups.


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