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    Customer Service Executive - New Delhi, India - FABINDIA LIMITED

    FABINDIA LIMITED
    FABINDIA LIMITED New Delhi, India

    1 week ago

    Default job background
    Retail
    Description

    JOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)

    Years of Functional Experience: 1 - 2 years of work experience in Customer service in the voice and Chat process.

    Degree/Diploma: Any Graduate

    Knowledge & Skills:

    Basic Computer Skills

    Excellent English communication skills - read and write

    Customer Relationship management

    KEY RESPONSIBILITIES:

    Customer Service

    To answer calls professionally, obtain details of queries on billing, products or concerns, or any other concern

    To keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments.

    Follow up to ensure that appropriate actions are taken on customer's requests.

    To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further resolution within the defined TAT

    Highlight pertinent and critical customer issues/ complaints & feedback so that management can take corrective action and reduce repeat %age.

    Adherence to Process

    To ensure that processes laid down for the department are being adhered to while performing duty at the workplace.

    Ensure strict discipline concerning shift timings and maintain individual C-Sat scores so as to provide an excellent customer experience.

    Please send your resume to


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